Design Your Future at PVH
Part Time Supervisor, Tommy Hilfiger - Oxford
Tommy Hilfiger is one of the world’s leading designer lifestyle brands, internationally recognized for celebrating the essence of “classic American cool” style. Founded in 1985, Tommy Hilfiger delivers premium styling, quality and value to consumers worldwide with a breadth of collections including Hilfiger Collection, Tommy Hilfiger Tailored, men’s, women’s and kids’ sportswear, Tommy Hilfiger Denim, accessories, and footwear.
As the world of retail evolves, we believe that for all other parts of the chain to work, our stores must set the tone of what our brands are all about. Our stores are always a window to our great brands. As a result, our locations are paramount, and the first-class experience must be a given.
The Supervisor plays a key role in achieving these standards, leading by example, embracing our entrepreneurial spirit, and inspiring their teams through their passion and belief in our brands.
Responsibilities include:
* Ensure the efficient running of the shop floor to achieve the highest levels of customer service, sales, and profit.
* Support the management team in managing all personnel, product & merchandising functions, business processes, and results for the store.
* Participate in weekly management meetings and other staff meetings.
* Clearly communicate to staff all marketing and sales promotions.
* Drive shop floor sales and exceed store targets through motivating the team to achieve these goals.
* Consistently foster a positive store experience by treating all customers and colleagues in a fair and consistent manner.
* Support the team in delivering the business strategy, ensuring everyone has received consistent training on product knowledge and store maintenance.
* Achieve company standards/goals for personal sales results.
* Perform manager-on-duty functions, manage store opening/closing functions, and the sales floor.
* Focus staff on the importance of quality relationships with internal & external customers.
* Ensure staff accountability of building a repeat customer base by providing unparalleled spirited service.
* Ensure “door to floor” best practices with visual merchandising directives are being executed; continually review these to ensure consistency.
* Work with the management team to build a talent pool for key positions, including possible successors.
About YOU
* Previous track record of supervisory or specialist roles within a premium or luxury brand.
* Previous people management experience with the ability to resolve conflict and unproductive disagreements.
* Effective communicator with the ability to build relationships with ease.
* Team player who recognises and celebrates the contributions and achievements of others.
* Confident in giving feedback that promotes positive behavioral change.
* Ability to quickly adapt and work with pace.
* Energetic and authentic with a clear presence on the shop floor.
* Approach all issues with a ‘can do’ attitude and act with initiative to find in-store solutions.
About WHAT WE OFFER
At PVH, we understand that the success of our organisation is directly related to our hardworking and dedicated associates. We are committed to providing a competitive and comprehensive benefits program that offers protection, peace of mind, and flexibility designed to support our associates – both at home and at work.
PVH Europe and our brands, TOMMY HILFIGER and CALVIN KLEIN, are committed to fostering an inclusive and diverse community of associates with a strong sense of belonging. We believe we are bettered by all forms of diversity and take pride in working with top talent from every walk of life.
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