Job summary We are recruiting for a Pharmacy Support Worker Higher Level Stores & Distribution who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients. The Pharmacy department is expanding the use of digital technology to support the development of processes providing an innovative approach to the service delivery. We are looking for an enthusiastic and motivated individual to join the team, to support with delivering a quality service to our internal and external customers. The successful candidate must have a desire to provide a high quality, safe, effective and efficient service to patients. You must be pro-active, flexible and able to work under pressure to prioritise work both in a team and working alone. This post will support the Lead Store and Distribution Technician with the day-to-day delivery of the Pharmacy Store and Distribution service, which includes the supervision, organisation and training of the local Pharmacy services team. Applicants must already hold Level 2 Apprenticeship/NVQ Level 2 in Pharmacy Services. At the heart of everything we do are our core values: Include, Respect, and Improve. We encourage you to embrace these values throughout the recruitment process and in your role with us. Main duties of the job We are looking for a dedicated individual who has the skills to support and motivate a team; The role includes supervising the use of automation within Pharmacy stores; To assist with the receipt, supply and distribution of pharmaceutical products; to supervise staff of all abilities. This is an exciting role where the post holder will be at the forefront of training and supervising the use of associated technology. Full training will be provided in the department. You must have a willingness to learn in a fast-paced environment Experience of working in a pharmaceutical related or hospital environment is essential. The applicant must possess an NVQ level 2 in Pharmacy services. Below is what members of the team had to say about the Pharmacy department: "Great department to work in - everyone is very friendly, helpful and supportive" "Friendly, forward thinking department; good emphasis on education and training" "Friendly, supportive team members. Development opportunities and courses are provided" About us At East and North Hertfordshire NHS Teaching Trust, we are proud of the range of general & specialist services we provide & our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible & innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now. We run the following hospitals: o The Lister Hospital, Stevenage o New Queen Elizabeth II (New QEII), Welwyn Garden City o Hertford County, Hertford o Mount Vernon Cancer Centre (MVCC), Northwood We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients. We continue to undergo significant transformation; our staff & patients are at the heart of delivering this ambitious agenda. We are committed to a positive work life balance for our employees. Employees are entitled to seek to work flexible working patterns & we are committed to listen and consider all requests. Such requests, of course, have to be made & considered formally, & will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen. Date posted 16 April 2025 Pay scheme Agenda for change Band Band 3 Salary £24,625 to £25,674 a year per annum Contract Permanent Working pattern Full-time Reference number 361-7134502 Job locations Lister Hospital Coreys Mill Lane Stevenage SG1 4AB Job description Job responsibilities Please see the attached Job Description and Person Specification applicant pack for further detailed information regarding this role. Job description Job responsibilities Please see the attached Job Description and Person Specification applicant pack for further detailed information regarding this role. Person Specification Qualifications/Training Essential NVQ level 2 in Pharmacy Relevant experience as a pharmacy support worker Desirable Customer care training Knowledge Essential Previous pharmacy or NHS experience Proven Supervisory skills Working with Customers Desirable Manual Handling Experience Experience Essential Previous pharmacy hospital experience experience of dealing with members of the public in a service capacity Desirable 1 year working as a pharmacy support worker knowledge of prescription charges and exemptions Skills Essential Good verbal communication skills Able to use own initiative Able to plan own time Able to work as part of a team Good customer care skills Knowledge Essential Numerate Literate Knowledge of pharmacy stock management Other Requirements Essential Calm under pressure Reliable Methodical Helpful Flexible Organised Be able to lift small boxes Understanding of, and commitment to, equality, diversity and inclusion Role model our Trust values every day Person Specification Qualifications/Training Essential NVQ level 2 in Pharmacy Relevant experience as a pharmacy support worker Desirable Customer care training Knowledge Essential Previous pharmacy or NHS experience Proven Supervisory skills Working with Customers Desirable Manual Handling Experience Experience Essential Previous pharmacy hospital experience experience of dealing with members of the public in a service capacity Desirable 1 year working as a pharmacy support worker knowledge of prescription charges and exemptions Skills Essential Good verbal communication skills Able to use own initiative Able to plan own time Able to work as part of a team Good customer care skills Knowledge Essential Numerate Literate Knowledge of pharmacy stock management Other Requirements Essential Calm under pressure Reliable Methodical Helpful Flexible Organised Be able to lift small boxes Understanding of, and commitment to, equality, diversity and inclusion Role model our Trust values every day Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name East and North Herts NHS Trust Address Lister Hospital Coreys Mill Lane Stevenage SG1 4AB Employer's website https://www.enherts-tr.nhs.uk/ (Opens in a new tab)