The provided job description has a good structure and covers essential information, but it can be improved for clarity and readability. Minor formatting adjustments, such as consistent use of headings and removal of unnecessary tags, can enhance its presentation. Here is a refined version:
Client:
Hays Travel
Location:
Elgin, United Kingdom
Job Category:
Consulting
EU work permit required:
Yes
Job Reference:
0c0d075e09df
Job Views:
6
Posted:
26.04.2025
Expiry Date:
10.06.2025
Job Description:
Competitive salary with unlimited bonus potential
In this role, you will be responsible for ensuring the profitability of the foreign exchange bureau. You will offer exceptional customer service, making each customer feel special, while managing the day-to-day operations of the bureau. Your goals include increasing exposure, developing new business leads, and achieving set targets & KPIs. Working as part of a team, you will drive business through social media, events, and maintaining relationships with existing customers.
Our customers are at the forefront of everything we do, so exceptional customer service experience is required.
Key Responsibilities:
* Ensure profitability of the foreign exchange bureau
* Achieve foreign exchange targets and KPIs
* Convert Hays Travel customers to purchase foreign exchange
* Maximise individual and team sales
* Provide exceptional customer service
* Assist with daily operations of the bureau
* Increase bureau exposure and develop new leads
* Use social media to promote offers and generate sales leads
* Follow sales structure to maximise opportunities
* Monitor local competition and manage rates/margins
* Maintain stock levels of foreign currency
* Ensure accurate cash reconciliation and banking
* Minimise risks and errors
* Support administrative duties and security of the bureau
* Participate in training and adhere to company policies and health & safety regulations
* Uphold dignity and respect in all interactions
Desired Competencies:
* Good accuracy and numerical skills
* Excellent organisational and administrative skills
* Effective communication and customer service skills
Required Experience:
* Passion for travel and tourism
* Problem-solving abilities
* Team player
* Strong organisational and time-management skills
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