Service Operations Advisor (Learner) Location: Our office at Universal Square, Manchester with some home working Working pattern: Full-Time Contract Type: Permanent Number of roles: Multiple Salary: £24,500 per annum Grade: K2 Start Date: 14th January 2025 We are looking for a Service Operations Advisor (Learner) to join our team. As the voice of Kaplan, you will be part of a team who build and maintain strong relationships with students, offering support and guidance throughout their students' journeys. This is an excellent opportunity for somebody who is looking to expand their skills and build their career with an industry leader. To hear more about the Service Operations division, and from some of the team members, click here This is an office-based role with some home working. Please note that this role is on a rotational shift pattern working between the hours of 8.00am and 8.00pm over 7 weeks with two weekend shifts. A detailed job description can be viewed here What you’ll bring to the role Excellent communication skills – both written and verbal Experience of working within a customer focused environment (preference would be from a call centre environment) Target driven and focused Personable and able to build rapport easily with students Ability to manage a significant workload Driven to provide excellence in service Proactive and a desire to make a difference Team player Willing to work within the business required hours What we do Kaplan Professional is a leading provider of apprenticeships, accountancy / tax / finance & banking courses, and professional assessments. For almost 80 years, we've helped shape the development and careers of finance professionals. We are part of the Kaplan group, one of the world’s largest and most diverse education and assessment providers. We operate in over 30 countries and maintain relationships and partnerships with more than 1,000 school districts, colleges and universities, professional bodies and over 10,000 businesses. Our vast breadth and scope in terms of both capabilities and assets sets us apart. What we believe in Our goal is for Kaplan to be a great place to work where everybody can succeed, so we truly live and breathe our values: act with integrity, grow knowledge, empower & support, create opportunity, drive results together. Kaplan is a global organisation whose mission is rooted in providing equal access to education and opportunities for advancement to people of all backgrounds. We believe diversity, equity and inclusion - of culture, experiences, perspectives - are paramount to creating success and opportunity in an ever-changing world. As an educator, partner and employer, Kaplan is committed to promoting an equitable world in which diverse talent can develop, advance and thrive. To view our candidate privacy notice click here. Our Values We live, breathe and celebrate our values - they drive what we believe in, how we behave and guide us in creating a culture of success. • Act with integrity • Empower and support • Create opportunity • Grow knowledge • Drive results together What we offer As well as a competitive salary, transparent pay structures, hybrid/home working where possible, and paths for career progression, we offer a comprehensive benefits package that includes: • 28 days annual leave option to purchase more • Season ticket loan and cycle to work scheme • Big discounts on Kaplan courses for you and your family • Private medical, income protection, and life insurance • 24/7 confidential helpline providing counselling and other support services • Company pension contributions • Maternity, Adoption, Shared Parental and Paternity/Partner pay which is well above statutory levels How to apply To apply for this role please submit a CV along with a Cover Letter detailing how you meet the requirements of the role. Please note, we have multiple roles available, and this vacancy will remain open until all positions are filled. We recommend that you apply at the earliest. Shortlisted applicants will be asked to take part in a short telephone discussion, following this, suitability is assessed for an interview which may be at our Manchester based office. Additional Application Information Kaplan is committed to safeguarding and promoting the welfare of children and young people and expects all employees to share this commitment. This role involves working with learners who are under 18 years old and is exempt from the Rehabilitation of Offenders Act 1974. Recruitment checks are undertaken in accordance with our background checking policy. Successful applicants will be required to undertake an Enhanced Disclosure (including children’s barred list) via the Disclosure and Barring Service (DBS) check to confirm their suitability to work with children and young people. In addition to the DBS check, for roles that include teaching or coaching, a Prohibition from Teaching Check will be completed through the Teaching Regulation Agency. Our Suitability of Ex-offenders Policy is available on the careers page of our website www.kaplan.co.uk. Please be aware that it is an offence to apply for this role if you are barred from engaging in regulated activity relevant to children. Application Support If you require support completing your application or wish to talk to someone about the role before applying, the quickest way of getting in touch is by completing this form. Alternatively, you can email recruit.requestkaplan.com. Equality, Diversity, and Inclusion We believe equality, diversity, and inclusion - of culture, experiences, and perspectives - are paramount to creating success and opportunity in an ever-changing world. As an educator, partner, and employer, we are committed to promoting a world in which diverse talent can equally develop, advance and thrive. This includes making sure people with disabilities are given the opportunity to bring their best. We're dedicated to making Kaplan a great place to work where everyone can succeed, and we proudly participate in the Disability Confident scheme. We are committed to interviewing applicants with disabilities who meet the minimum criteria for the role as found in the “What you’ll bring to the role “ section of the job description. Details of how to request your application be considered under the Disability Confident scheme will be shared with all applicants upon submission of an application. Furthermore, all applicants invited to attend interview will be given information on how to request reasonable adjustments to attend.