Company description:
Location: Ash,England,United Kingdom
Job ID: 81087
We Elevate... Quality of urban life Our elevators, escalators, and moving walks safely transport more than twobillion of us up and down buildings and across transportation hubs every day. As part of the Schindler team, youll discover meaningful work that enhancesquality of life for communities, and contribute to making places moreaccessible, inclusive, and sustainable for all. We combine innovation, safety, and high ethical standards, ensuring respectboth among colleagues and for the world around us. By joining us, you dontjust become part of our success story; you help shape the future and continueour rich legacy that started back in 1874.
Job description:
We are currently recruiting for a Night Service Manager to join our Team based out of our Northfleet Office working on 4 x 4 Night Shifts from 7pm to 7am. The successful candidate will assist the Service Manager to ensure customer satisfaction by meeting their objectives, through effective management of resources (engineers) and improvements in service delivery of planned preventative, maintenance, ready supply of materials/parts and timely communication. This is a permanent role.
Duties & Responsibilities:
Establishing and promoting a safe working environment for engineers and customers
Establishing and maintaining a close professional working relationship with the customers
Leading, managing and motivating a team of field employees and Night Supervisors
Despatching calls and prioritising labour planning as necessary, to ensure that there are sufficient employees to efficiently carry out the callouts/work to the required quality, cost effectively, whilst meeting contractual obligations
Ensuring that the team are aware of and follow company policies, in particular relating to safety
Managing the maintenance schedule to ensure that all contractual obligations are met regarding planned preventative maintenances.
Providing reports to the Service Manager on key performance indicators (KPIs) on a period-by-period basis
Attending client meetings as required
Resolving any operational issues that have arisen by formulating and implementing an action plan
Ad-hoc reporting following customer and client requests, in conjunction with the Service Manager
Management of the Purchasing process to ensure spare parts/requests are required, raising purchase orders for the Administrators and ensuring costs are within budgets
Development of new ways of working in the form of an enhanced phased maintenance programme in conjunction with the Service Manager
Holding regular team meetings to provide a company business status update and departmental update, training, communicate company initiatives and new policies
Attending divisional and inter-departmental safety meetings
Coaching individuals on an on-going basis and identifies training & development needs where appropria
Profile description:
Candidate Requirements :
Must have a service engineering background with previous experience in managing a group of engineers
Working knowledge of how the Transport Department and Tubelines operates
Must be commercially aware and recognise the need to control costs, such as labour, materials and overhead costs
Customer focussed and driven to provide the customer with a timely response
Excellent communication skills both written and oral, at different levels
Results focussed with an ability to analyse and solve problems and manage a heavy workload/work under pressure
Good interpersonal skills and an ability to build relationships with employees and customers
Good motivational and leadership skills - to motivate the team to work together and lead them to achieve the set objectives
Flexible/adaptable approach.
Good IT Skills Microsoft Office Excel and Word; Lotus Notes
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