Cloud Support Engineer – Hybrid Working
My client is a technology-driven company that delivers innovative solutions through advanced software and cloud services. They are looking for a Development and Cloud Support Engineer to join their 3rd-line Customer Support Team.
The Role
As a Development and Cloud Support Engineer, you will play a key role in resolving technical issues, delivering high-level technical support, and contributing to the ongoing development of my client’s software platform. You will also have the opportunity to support and enhance their cloud environment, working with containerised services in Microsoft Azure.
Key Responsibilities
Provide technical support for escalated software, hardware, and cloud-related issues
Troubleshoot and resolve faults through investigation and testing
Maintain and develop the hardware support environment
Collaborate with Product Management to prioritise and resolve product issues
Create and maintain technical documentation, including FAQs and release notes
Support and automate build, test, and release processes
Assist with the deployment and maintenance of containerised software in Azure
What You’ll Need
Experience in a 2nd or 3rd line technical support role
Strong hardware and software troubleshooting skills
Hands-on experience with Windows-based operating systems (Windows 10, Server 2012, 2016, 2019)
Understanding of networking principles (IP addressing, subnetting, TCP, UDP, multicast)
Exposure to cloud platforms, particularly Microsoft Azure
Knowledge of databases (IBM DB2, MS SQL)
Familiarity with virtualisation technologies (Hyper-V, failover, replication)
Excellent problem-solving and communication skills
Desirable Skills
Experience with DevOps tools and automation
Certifications in networking (Cisco, etc.) or cloud technologies
Knowledge of enterprise storage solutions (SAN, SQL Server, IBM DB2 Admin)
Why Join?
Work with cutting-edge cloud and software technologies
Hybrid working – 3 days in the office / 2 days remote
Be part of an innovative and growing company
Opportunities for training and career development
Competitive salary & benefits package
If you’re passionate about technology, enjoy problem-solving, and want to be part of an ambitious and forward-thinking team, click apply today!
Cloud Support Engineer – Hybrid Working