Main area Digital Services Infrastructure Engineer Grade Band 6 Contract Permanent Hours Full time - 37.5 hours per week (Post is part of Digital Services Emergency Out of Hours On Call rota.) Job ref 263-SS24-077-AB-B
Employer Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust Employer type NHS Site St Nicholas Hospital Town Gosforth Salary £37,338 - £44,962 per annum Salary period Yearly Closing 20/03/2025 23:59
Band 6
Hello!
We are so delighted you are considering coming to work with us at Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust (CNTW).
We know the power of looking into an organisation, one you might want to work in, or one where you are going to get help, and being able to say, ‘I’ve seen somewhere I can fit in and be myself.’ We’re on a journey to make the Trust an inclusive employer, representative of the community we serve and we want more of our community to consider applying for jobs with us.
Opportunities for you
We offer flexible working, helping work fit around family and caring responsibilities, or training and development needs and there’s lots on offer in the way of benefits, such as lease cars, childcare schemes, staff discounts, season tickets for travel and a cycle to work scheme. All this in a vibrant workplace supported by staff networks.
* Cultural diversity staff network
* Disabled staff network
* LGBT+ staff network
We also have a number of staff support groups which are open to any staff to attend.
* Armed Forces and Veterans Staff Association
* Mind, Health and Wellbeing Community
* Menopause toolkit and cafes and staff carer support group
We offer fantastic personal development opportunities through our Collective Leadership Programme and other Organisational Development initiatives. Whatever you are looking for, you will be joining a supportive, friendly team, offering varied and interesting roles, with opportunities for career progression.
Job overview
This is your opportunity to join one of the largest providers of Mental Health, Learning Disability and Neurological Care services in the Country. The Digital Service Infrastructure team are at the forefront of all new technologies and the Infrastructure Engineer role plays an invaluable role in these innovations and ongoing support.
If you have experience of hands-on server and network support, or have worked with some of the following key technologies then we would encourage you to apply:
* Microsoft 365
* Cisco IOS and the associated switching, routing, firewall & wireless products
* VMWare
* IP Telephony
* Cyber Security
Please note, this post could be subject to a potential TUPE transfer into NTW Solutions, our wholly owned subsidiary Company the potential TUPE date is 1st April 2025.
Main duties of the job
As an Infrastructure Engineer you will be part of a dynamic team responsible for the support, maintenance and development of the Trust’s network and telephony infrastructure. An Infrastructure Engineer must be able to maintain and troubleshoot the Digital Services Infrastructure to enable maximum system availability. A key part of the role is to investigate and demonstrate the use of new and emerging technologies which can support and improve ways of working across the organisation.
The post holder will be expected to participate in the Digital Services Out of hours On-Call emergency service.
Working for our organisation
We aim to attract and retain a diverse, talented and committed workforce, who are caring and compassionate, and therefore able to meet the demands of the modern NHS now and in the future. In return we can offer a dynamic working environment in which to build a career.
The Trust works from more than 70 sites across Cumbria, Northumberland, Newcastle, North Tyneside, Gateshead, South Tyneside and Sunderland. We have more than 8,000 people working for us and a budget of over £500 million. All of which means this is definitely not a 9 – 5 desk-based office job.
Detailed job description and main responsibilities
The Infrastructure Engineer role is a mix of innovation and support. It goes without saying we always strive to maximise system uptime but providing users with access to the latest technologies to make their role easier and maximise our valuable resource across the trust is also key to the success of the infrastructure team.
The configuration, documentation, support, maintenance and development of the trust’s server, network and telephony infrastructure is key to the role.
As part of the infrastructure team working alongside the other Digital Service functions you will quickly develop relationships and opportunities which combine to form both a challenging and rewarding role.
Please find attached job description for full details.
We welcome your application.
Person specification
Knowledge and Experience
* Must be educated to degree level or equivalent experience
* At least 3 years’ experience working in a Digital Services environment, providing advanced technical support for Microsoft Windows technologies
* Knowledge in the design, installation and configuration of complex, multi-site data networks, including installation requirements of Category 5e and fibre optic local area network cabling, switching hardware used to connect computer and other peripheral equipment.
* Excellent knowledge of PC and Server architectures
* Excellent ability in working with a diverse range of technical operating systems and applications
* Knowledge of Cloud Environments including Office365 and Azure
* Evidence of continuing professional development
* Experience of managing a WAN and LAN rollout including Wireless and Telephony on new / renovated premises.
* Experience of inter-agency (health, social care, academic) technical networking including site boundaries and security issues.
* Knowledge and experience of Infrastructure Virtualisation.
* Experience of Cisco Internetwork Operating System for the configuration of associated products
* Knowledge of Cloud Computing and the IaaS, PaaS and SaaS, service models
Skills
* Strong technical skills with an overarching view of several technologies and demonstrable specialist skills in several areas including IP Telephony and Microsoft server products.
* Advanced technical fault resolution skills, including applying fixes using complex software modifications and procedures.
* Analytical skills are required to interpret and analyse highly complex technical information across complex heterogeneous technical platforms ensuring Trust systems are highly available.
Planning and Organisational Skills
* Ability to plan and organise the installation of equipment and other digital services in order to meet the goals of Digital Services strategy and various projects.
* Ability to prioritise and quickly assess major technical issues to minimise downtime and ensure a high business continuity level is maintained.
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