* You will ensure all our guests feel they are treated as individuals and will want to return.
* Lead and manage a team of high-energy people who love our guests, by setting and monitoring goals, empowering, and developing them, and creating an environment where people can be themselves.
* Management of departmental costs and ensure that all expenses are kept in line with budget guidelines.
* Ensure that all hotel standard operating procedures are trained and adhered to, also pro-actively identifying opportunities to improve and enhance processes and procedures.
* Ensure a good relationship is maintained between front office, housekeeping, maintenance and F&B.
* To be fully aware, and competent in, all health and safety procedures and policies.
* To be a member of the hotel crisis and fire teams and to be fully conversant in all related procedures.
* Achieve and maintain the highest possible levels of customer service to both external and internal customers, forging long-term relationships with suppliers and contractors.
* Assist the sales and events team with site inspections and be confident on the hotel facilities.
Individuals. You're looking for a place where you can be you; no clones in suits here.
* Passion for hospitality - whether that's a drink, a meal, an event or a bed for the night.
* You're all about having a positive impact on the people you interact with, leaving them with a memorable experience.
* You're not precious. We leave our egos at the door and help get things done.
* You're up for doing things differently and trying (almost) everything once.
* If we got stuck in a lift together, we'd have a good time and share a few laughs.
* You want to be part of a team that works hard, supports each other, and has fun along the way.
* You have experience in a similar role, or as an Assistant looking for further development with a demonstrable track record of excelling in front office operations and procedures.
* You have experience of Opera Cloud or a similar property management system.
* You have experience of monitoring and implementing health & safety procedures.
* You will be required to work flexible shift patterns which will include days and nights, weekdays, and weekends to support the duty management team, as and when required.
* A natural at leading and managing others, you lead by example and create an environment where your team can be their best self.
Competitive salary.
* 29 days holiday (including bank holidays), pension and life insurance.
* Food on us during your shift.
* Enjoy a free night at The Hoxton and a meal for two when you first start with us.
* Training to get you settled into your role with ongoing development that helps you think, make and thrive to set you up for success at work.
* Time off to volunteer with one of our partner charities.
* Hox Hero and Nifty Fifty, our rewards for going the extra mile and living our values.
* An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact.
* Regular team get togethers, from our High Fives to our (pretty special!) team parties - we know how to have a good time!
* The chance to challenge the norm and work in an environment that is both creative and rewarding.
* Join an innovative, fast-growing, international group that is shaking things up on the hospitality scene.
* Excellent discounts across The Hoxton and the global Ennismore family.