Web Applications Support Analyst Linux, SQL Queries, Cloud, Live Systems
The Company & Opportunity:
Specialist technology provider, providing Real Time solutions, requires a Web Applications Support specialist on Live Systems, providing remote support, maintaining & monitoring solutions and supporting applications and their associated Systems, escalating/ handing over to the internal DevOps and Development teams, if required. Duties will include:
* Work within specified service level agreements and advise on implementation of new technologies.
* Engage with internal teams around technical solutions and interact with internal subject matter experts on incidents and service requests.
* Good documentation of issues, requests, and solutions within the ITSM system.
* Contribute/ maintain the internal knowledge base & Identify process improvements.
Please Note:This is not a Service Desk Role, You will be working in a 24/7 support team, from 6am to 6pm for 4 shifts, followed by 4 shifts off (constant, including weekends and national holidays), so please only apply if you are able to commit to these working patterns.
This is a fully remote, home-based role (may require occasional visits at client premises for site- ...