Complaints Administrator
About Schroders
We're a global investment manager. We help institutions, intermediaries, and individuals around the world invest money to meet their goals, fulfill their ambitions, and prepare for the future. We have around 6,000 people on six continents and have been around for over 200 years but keep adapting as society and technology changes. What doesn't change is our commitment to helping our clients and society prosper.
The base
At Schroders, we're known for doing things differently. That's why we're building a home for the ambitious in Horsham, West Sussex. You'll get all the benefits of being part of a world-leading FTSE 100 company, along with the support of being part of a genuine local community. If you're looking for opportunities that match your ambitions, you'll find them right here in Horsham.
What you'll do
* Assist and support the Complaints Manager in handling complaint investigations.
* Assist with complaint-related administration.
* Support Quality & Risk team and Fusion compliance with complaints.
The knowledge, experience, and qualifications you need
* A good level of knowledge of the Financial Services industry experience, preferably in a retail/IFA environment.
* Some understanding of FCA rules and their interpretation/application.
* Highly developed analytical, observational, written, and verbal communication skills.
* Minimum of Level 4 Diploma in regulated financial planning (or equivalent), with significant progress towards the achievement of further qualifications desired.
* Relevant experience of dealing with complaints and complaints handling.
Compliance responsibilities
* Apply a risk-based and common-sense approach to the compliance monitoring and complaints processing.
* Liaise with other team members where relevant in respect of relevant complaints.
* General document management.
* Assist in producing internal or external communications.
* Assist in collating and assessing relevant management information (MI).
The knowledge, experience, and qualifications that'll help
* Take on tasks and projects as delegated by the Complaints Manager, Compliance Director, or Compliance Manager, applying a can-do attitude and a timely approach.
* Update manuals, procedures, and Group documentation as required.
* Complete tasks to a high standard and apply initiative to accommodate for wider issues.
We recognise potential, whoever you are
Our purpose is to provide excellent investment performance to clients through active management. Diversity of thought facilitated by an inclusive culture will allow us to make better decisions and better achieve our purpose. This is why inclusion and diversity are a strategic priority for us and why we are an equal opportunities employer: you are welcome here regardless of your age, disability, gender identity, religious beliefs, sexual orientation, socio-economic background, or any other protected characteristics.
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