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1st Line / Helpdesk Analyst, South Yorkshire
Location: South Yorkshire, United Kingdom
Job Category:
Other
EU work permit required:
Yes
Job Reference:
c967e5b1dbf6
Job Views:
6
Posted:
03.03.2025
Expiry Date:
17.04.2025
Job Description:
We are recruiting someone with proven 1st line Support / Helpdesk experience for our Sheffield based client. On offer is an initial 6 month contract role (extension likely) at a daily rate up to £200 per day, the role is hybrid with 3 days per week in the office.
What you will be working on:
1. Ensuring that all requests for IT support are logged in the service desk software, and that regular updates are recorded in each open request and completed within agreed SLA’s, escalating any potential breaches to IT management.
2. Provide reactive IT 1st line support that, where possible, ensures that incidents are dealt with on a first-time fix basis.
3. Escalate to the 2nd/3rd line teams or third-party support contracts where required, ensuring that you keep the customer fully up to date.
Who you will be working for:
Our client is a well-known organisation based in Sheffield.
What you'll need to succeed:
1. Proven track record in a 1st line / Helpdesk support role.
2. Experience of the functions of computer hardware, software, and communications infrastructure sufficient to be able to offer first time fixes and advice.
3. Experience of using an IT Service Desk application to manage requests for support.
4. Experience of providing excellent customer service and being able to produce clear and concise documentation.
5. This role will require a BPSS check which will result in additional background checks.
What you'll get in return:
The role is for 6 months from paying up to £200 per day, working hybrid with 3 days per week in the Sheffield city centre office.
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