Circa £22,000 - £25,000 depending on experience
Full Time, Permanent Contract
Location: Nantwich, Cheshire
Monday to Friday 9 – 5
Introduction to NFU Mutual
NFU Mutual offers a wide range of products and services, including general insurance, life, pensions and investments and has been providing quality insurance for its customers for over 110 years. We carefully balance delivering excellent service to our customers whilst ensuring the business is run effectively. As a mutual, supporting our customers and paying their claims comes first. We are a top ten UK insurance company and the UK’s largest rural insurer, with an agency network of over 250 local offices.
About the Agency
As a local agency of NFU Mutual, we deliver a first-class service and sell their product range across our region, to customers old and new, who are at the core of everything we do. We are a business where honesty, integrity, and trust are at the heart of our values. We champion the personal approach to customer service that NFU Mutual is famous for.
An exciting opportunity has now arisen within the Nantwich Agency.
About the role:
As a Customer Services Adviser within our small team, you’ll play a key role in the success of an expanding local business, ensuring the office runs like clockwork.
You will be responsible for:
1. Dealing with customer sales enquiries and providing suitable quotations to clients over the telephone and face to face;
2. Processing mid-term adjustments and inviting renewals;
3. Working as a team to achieve financial targets through selling and servicing of products;
4. Supporting team members in their activities;
5. Proactively establishing customer needs so you can help them with solutions from our full product range.
The chances are, you’ll have already worked in a similar role, so will be no stranger to applying an excellent telephone manner and a flexible, people-oriented approach to everything you do. Above all though, you’ll relish the challenge of being part of a truly customer-focused, ambitious team. In return, you can expect full training and a friendly and supportive environment.
About you:
The ideal candidate would have:
1. Excellent people and communication skills;
2. Ability to build relationships over the phone;
3. Hardworking and motivated;
4. Strong attention to detail;
5. Competence in Word, Excel, and Teams.
Some previous experience in motor and/or personal insurance is advantageous but not essential.
Qualifications: 2 A Levels and a minimum of 5 GCSEs including English and Maths.
Our commitment to you:
NFU Mutual's Agency in Nantwich believes in supporting our team members to grow and develop. We offer a professional, hardworking yet supportive and friendly environment with a strong team ethos and ethical practices. We provide a comprehensive training package in-house.
We will provide full training to obtain the required standard to complete the role.
Benefits:
- 25 days paid leave plus bank holidays.
- Opportunity for career progression.
Please apply in writing with CV and covering letter to: nantwich@nfumutual.co.uk or call 01270 624074. Your information will be stored for 3 months from the closing date.
Closing date for all applications: 16th April 2025.
Please note you will be employed by an Agent of NFU Mutual and not NFU Mutual directly.
Whatever your role, as a key member of your agency team, you’ll enjoy the chance to develop your insurance industry knowledge and skills and build a rewarding career. For most roles, you won’t necessarily need an insurance background. It’s more about your personal qualities – your ability to learn quickly, develop strong working relationships with a range of different people, and give customers excellent service, with trusted advice and products.
Bring these qualities and you’ll be supported with a full range of training and development opportunities so you can build the career you want. These include the chance to gain an apprenticeship, as well as support to study for professional qualifications and full training in all aspects of the insurance industry.
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