Baillie Gifford's business depends on providing our clients with excellent long term investment performance and first class client service. The Clients Department is responsible for liaising with our existing clients and developing relationships to attract potential new clients. Specifically, our Client Contacts seek to build excellent relationships by understanding their client's specific needs. In order to do this, Client contacts need to develop a detailed investment and portfolio knowledge and be proactive and responsive, which allows our investors to focus on investing. The Clients Department functions as a number of small teams working together to provide our clients with the highest possible level of customer service., We are looking for a highly effective native Japanese speaker to join the existing Japan Team. This role will help the existing Japanese Team service both institutional clients and retail distributors in the region, alongside business development. You will stay abreast of the local market, investment trends and ideas as well as keep up-to-date with our investment strategies. Using this knowledge, you will communicate with clients with the aim of strengthening and deepening existing relationships.,
* Proactively building and maintaining strong relationships with a portfolio of clients and distributors, ensuring they understand Baillie Gifford's investment approach and keeping them up to date with the firm's views
* Presenting at client meetings and ensuring high standards of communication, regular reporting, and management of client tasks
* Growing our client base by understanding different market segments, identifying new opportunities, pitching for business and managing the take on of new clients
* Working closely and effectively with investment specialists, building and maintaining a high level of knowledge of Baillie Gifford's investment strategies
* Ensuring effective internal communication with colleagues, managing clients with similar needs and interests
Communication skills. A native Japanese speaker, with developed written and verbal communication skills in both English and Japanese, conveying information accurately, with candour and empathy. Just as important is the ability to actively listen, seek to understand client concerns and tailor responses accordingly.
* Relationship management. Deepens relationships with clients.
* Proactive and self-driven at work and in your personal development
* Strong organisational skills
* Prioritisation. Can manage time effectively, multitask and work to deadlines.
* Teamwork. Flexibility and enthusiasm to participate as part of a small team to achieve a common goal. Can work well with colleagues across the department and wider firm.
* Industry understanding. Inquisitive about our place in the industry and how our approach differs from norms. Ability to articulate this and its relevance to clients.
The type of candidate that we're looking for: We are looking for someone who can demonstrate an enthusiasm and desire to work with a varied group of clients, including our Japanese business partner, institutional clients, and retail distributors. To be successful in the role you will require strong relationship building skills and the ability to adapt easily to changing requirements. With a strong sense of responsibility, it is vital that you can work well in a small team and that you have strong attention to detail in all deliverables. You will be keen to develop your knowledge of the Japanese market and, above all, be client-focused. Critical skills:
* Team Working
* Adaptability
* Nurture relationships
This position is subject to regulatory requirements on knowledge and competence. As a result, the successful candidate's qualification(s) and/or experience will be assessed against our knowledge and competency framework.
Japan is a growing, dynamic market. We distribute our products through our partnership with one of the largest financial groups in Japan. Japan represents 3% of firm AUM but there remains strong future growth potential from existing and new clients. We are looking for individuals who put clients at the heart of what they do. This position has been deemed a Certified role within the FCA's Senior Manager and Certification Regime. As a result, occupant's details will be displayed on the FCA register and both initial and annual fitness and propriety assessments must be completed., At Baillie Gifford we are committed to fostering an inclusive and respectful culture in which each of our colleagues can thrive and develop. We believe that our clients are best served by a diverse workforce with the experiences, ideas and perspectives that this brings.