An exciting opportunity has arisen within the Contact Centre Service for a highly organised, enthusiastic, and confident individual who is able to rise to the challenge of a busy Contact Centre.
Ability to work independently and as a part of a team, using own initiative with a confident and positive attitude towards working with all residents, partners, and stakeholders.
Principal Accountabilities:
1. Providing advice, support, and understanding to a wide range of customers enquiring about all Council services through multiple channels of access.
2. Enquiries can be made through multiple channels of choice, such as telephone, e-mail, website, or social media. You will be responsible for resolving a high level of calls at the initial point of contact.
Experience of working within a Customer Service environment and dealing with a wide range of duties is essential.
If you require more specific information on these roles, please contact Leanne Roberts – Service Manager Customer Experience & Transformation – leanne.roberts@blaenau-gwent.gov.uk.
The positions are open to internal and external candidates.
Thorough pre-employment screening is undertaken during the recruitment process. The post holder will be required to complete an application for a Disclosure of Criminal Records.
We welcome applications in Welsh; please complete Welsh Job Application Form.
For information on the re-employment and re-engagement of former employees, please refer to the Council’s Pay Policy.
Closing date: 10/04/2025
Interview date: To be confirmed.
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