We have been appointed on behalf of our client to recruit a Regional Facilities Manager for a gaming and technology account. This is a full-time, office-based role located at their London headquarters in Victoria with the ocassional travel to European offices.
Main Purpose:
The Regional Manager is responsible for ensuring the delivery of an efficient, effective, and highly customer-focused flexible facilities management (FM) service. This includes the professional and proactive management of properties and facilities support services. The role involves overseeing the daily operation of both hard and soft FM services provided by dedicated suppliers, ensuring the highest standards are met according to the scope of work. The Regional Manager is tasked with delivering outstanding customer service, exceeding expectations, and maintaining strong relationships with key stakeholders and all personnel. Additionally, the Regional Manager will lead a team of Facility Managers and Assistants.
Main Job Responsibilities:
Manage and delegate appropriate workloads and tasks to the FM team, offering motivation, mentorship, and support for career development.
Provide innovation, leadership, and best practices to improve service delivery across the regional portfolio.
Oversee relationships with service providers and provide ongoing support to the FM teams.
Deliver exceptional customer service that exceeds expectations.
Develop strategic plans and continually improve the supply chain and service standards.
Maintain strong relationships with key stakeholders and personnel.
Design and deliver process and management information systems.
Implement best practices in alignment with company policies and technical standards.
Audit and manage adherence to best practices in line with both company’s and the Client’s standards and regulations.
Ensure a high level of service through effective supplier management and performance measurement.
Ensure that suppliers and subcontractors follow the planned maintenance regimes.
Analyze supplier performance and identify alternative strategies when necessary.
Oversee risk management, HSE, site safety, audits, and inspections to ensure compliance.
Take a proactive role in service reviews, best practice development, and implementation.
Ensure all site personnel have the necessary experience, qualifications, and training.
Ensure site personnel have access to all relevant management system documentation and instructions.
Education/Experience:
Required:
Strong relationship management skills and experience.
Project management experience or relevant qualification (e.g., PRINCE2).
Solid understanding of FM services and technical compliance management.
Project management expertise.
Strong communication skills and team collaboration.
Effective negotiation and influencing abilities.
Ability to adapt to change and work flexibly.
Strong numeracy skills.
Pragmatic approach and positive attitude.
Eagerness to learn and develop engineering skills and competencies.Desired:
Technical certification/engineering experience with a focus on mechanical or electrical systems.
Qualification or experience in the environmental/sustainability field.
Recognized HS&E qualification (e.g., IOSH/NEBOSH).
Professional qualification or degree in a business-related field.
“People Group is an equal opportunity employer. We embrace diversity and are committed to promoting an inclusive environment for both our clients and employees