Our client is seeking a professional and dynamic Operations Manager to support in the management of key projects, day to day business operations and customer success aspects to the business. They are within the retail environment, with a service based product also. This role requires excellent organisational skills, a proactive approach to problem-solving, and the ability to manage multiple tasks while staying on budget and meeting deadlines. Salary: starting at £50k basic increasing to circa £60k after review period Type: Permanent, Full Time Location: Uxbridge, Office Based Hours : 0730-1600 flexibility required Sector: Construction/Installations Key Skills & Attributes Required: Organisational Excellence: Highly adept at managing multiple projects and activities. Technical Proficiency: Strong IT skills, especially in MS Office, and experience with various systems. Attention to Detail: A meticulous approach to work, ensuring high-quality outcomes. Practical Problem-Solving: Ability to find solutions in real-time with a hands-on approach. Customer Focus: Exceptional project management skills and dedication to providing an outstanding customer experience. Team Leadership: Strong interpersonal skills, with the ability to work effectively with diverse teams and stakeholders. Flexibility: Willingness to go above and beyond to achieve company goals. Commitment to Quality: A passion for excellence and continuous improvement. Process-Oriented: Proactive in maintaining and improving systems and processes. Creative Thinking: Ability to suggest innovative solutions and enhancements. Certifications/Licenses Required: A valid UK Driving License. Previous hands-on experience in a practical or installation role. Core Responsibilities: Team Management: Oversee all installers, ensuring projects run smoothly and efficiently. Project Coordination: Conduct handover meetings with the Sales Team to take ownership of new projects. Address any project-related queries or issues promptly, updating relevant parties. Inter-Departmental Collaboration: Work closely with other departments to keep projects on track. Customer Communication: Act as the primary contact for clients, resolving issues and ensuring a seamless experience. Supplier Liaison: Coordinate with external suppliers to ensure timely delivery and quality. Installer Support: Provide installers with all necessary information, including access details and contractor requirements. Reporting and Process Improvement: Submit detailed project reports upon completion, highlighting any issues and suggesting improvements. Contribute to refining internal processes for future efficiency. Safety Compliance: Ensure Risk Assessments and Method Statements (RAMS) are produced for all projects. Scheduling Coordination: Collaborate with the factory manager to align project dates with manufacturing schedules. Purchasing Support: Assist the purchasing team with project-specific needs. Miscellaneous Duties: Undertake additional tasks to support the role and company objectives. Why our client? Be part of a growing and dynamic team Enjoy a role that offers variety, challenges, and opportunities to make a real impact. Competitive salary package, based on experience and skills.