ARE YOU THE ONE?
As our National Support Engineer, you will support the demand of in-warranty repairs of Samsung white goods
You will be working with Samsung, ensuring delivery against performance targets. This role will consist of repairing in warranty white goods including fridges, washing machines & cooking products.
To be considered for this role, youll need a full UK drivers licence, flexibility for regular travel and overnight stays.
If youre an engineer, who loves solving customers problems APPLY NOW!
PERFORMANCE
Deliver a customer experience that ensures a first-time fix solution. Complete repairs to a high standard to minimise recalls and maintain a low Customer Repeat Repair Ratio (CRRR).
Consistently drive an outstanding customer experience, measured through Net Promoter Score (NPS) & Customer Satisfaction (CSAT), Collaborate with the Samsung to enhance productivity and meet required targets
CUSTOMER JOURNEY
Collaborate with support teams for effective triage and first-time completion, exceed customer expectations with proactive communication, and drive e...