12 month FTC
Customer Service Advisor
Permanent
Based in Milton Keynes
£25,000 pa - £27,500 pa
Our client has a global presence and is based in Milton Keynes. The offices are prestigious with a great location, offering a great view with free parking. Part of a supportive, friendly sales and marketing team. A manufacturing company that embraces sustainability and continuously looks to make improvements and better ways of working. Currently recruiting for a Customer Service Advisor covering maternity leave, this role ideally requires previous Customer Service experience from a product environment.
Main Duties
* Support the Customer Service Managers
* Administer customer orders via email and web
* Respond to incoming customer enquiries and provide solutions
* Pass on enquiries to Technical Salespeople, where required
* Manage customer complaints using our internal MISS system
* Liaise regularly with manufacturing and distribution partners in Belgium
* Liaise with Accounts Department and Logistics where appropriate
* Become familiar with Promotions, New Products, Product Exits, and Special Pricing
* Attend Training Sessions to understand Features and Benefits of Products
* Achieve the Customer Service Standards
* Handle telephone calls efficiently and quickly
* Key Account support
* Internal Sales
* Communicate with customers via Online Chat
Personnel Requirements:
* Previous Customer Service experience in a similar environment
* The ability to multitask in a busy office environment and to see tasks through to completion
* Contribute to Meetings
* Friendly and professional telephone manner
* Professional attitude to dealing with customers, colleagues, contractors, and partners
* Conduct appropriate to an office environment
* Organised, methodical, and willing to learn
* Adaptable to Change
* Open, Honest and Clear Communicator
* Desires to achieve a World Class Customer Service Standard
Our client offers excellent benefits and a bonus scheme, great offices with great people.
Please let us know if we need to make reasonable adjustments to our process. We are happy to support you and make the adjustments that may be needed.
Altitude-Recruitment Limited acting as an Employment Agency and Employment Business.
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