Experienced customer service administrator adept at handling inquiries and maintaining meticulous records Your Role This role ensures that all relevant KPI's and trackers are kept up to date & takes responsibility for the co-ordination and administration of customer returns to the Chapeltown Distribution Centre for both human and veterinary products in a timely and compliant manner. Also responds to Distribution related customer claims within agreed timescales as well as act as the main reception for incoming calls and to efficiently carry out general office duties. Your Responsibilities - Ensure that all relevant KPI's and trackers are keptup to date - Take responsibility for the co-ordination andadministration of customer returns to the Chapeltown Distribution Centrefor both human and veterinary products in a timely and compliant manner. - Respond to Distribution related customer claimswithin agreed timescales. - Act as the first point of contact for all customerservice-related queries (e-mail or phone) providing a proactive interfacebetween our customer services teams - Provide details of delivery information anddocumentation, including POD's (Proof of deliveries) when requested - Reporting quality incident to customers (NCR's(Non-Conformance Reports) - Knowledge of Good Distribution Practise (GDP) - Recording / raising TIP's (Deviations to process) - Work as part of the office support team - Responsible for own personal Health and Safety as wellas ensuring the work area within which they and their teamwork is safe andin line with Health and Safety standards - Report any Health & Safety issues too Line Manager - Assist in the implementation of relevant projects whennecessary - Any other reasonable duties assigned - Customer Service KPI's and trackers are kept up to date to support the Distribution function as a whole. - Respond to Distribution related customer claims within agreed timescales. - Act as the first point of contact for all customer service-related queries (e-mail or phone) providing a proactive interface between our customer services teams - Co-ordinating the returns of pharmaceutical and veterinary products ensuring records are kept up to date at all time Your Skills and Experiences - Experience of pharma & healthcare supply chain - Experience in Contract Logistics warehouseadministration with the ability to deal with both internal and externalcustomers - Excellent communication and organisational skills - Self-starter capable of working with minimumsupervision - Flexible and able to work accurately under pressure ina very busy environment - You should be a team player with the self-drive to bepro-active and add value in a dynamic and changing organisation. - You should be a proficient MS Excel user and familiarwith working on Stock Management System. - Excellent attention to detail and excellent recordkeeping skills Good Reasons to Join As well as our competitive pay rates and superb training opportunities, we also offer a great working environment. You will be respected and valued if you work for us and have genuine opportunities to progress and develop. - 26 days holidays plus bank holidays 2 volunteering days per year 3 x Life Assurance Option if you join the KN Route2 pension scheme A tailored personal development and training programme. Trusted and empowered to deliver and be your best. We are happy to talk about flexible working. Please ask about alternative patterns of work at interview. Enhanced Maternity/Paternity Leave Childcare Vouchers Cycle to work scheme Discount on high street stores and local supermarkets (Tesco, Asda, Sainsburys & more) Refer a friend scheme As proud holders of the Gold Covenant, we are a forces-friendly employer who recognise the skills, expertise and value service leavers bring to our organisation Kuehne Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1-800-267-1326 during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: HR.helpdeskkuehne-nagel.com with the nature of your request. We will answer your inquiry within 24 hours.