Description Amazon opened its virtual doors in 1995 and strives to be the world's most customer-centric company, where customers can find and discover anything they might want to buy online. Amazon is currently looking for a highly motivated, forward-thinking Transportation Carrier Manager to join the Transportation team. The role represents a critical function with Amazon EU Operations to continuously improve the service levels, capacities, and costs of the EU Transportation Line Haul to ensure promises to the customers are being maintained. Key job responsibilities - Track existing metrics to detect & remove defects - Line haul performance management (e.g. on-time truck performance) - Continuous Improvement Management - Coach, educate and facilitate the growth relationship between Amazon and our dedicated transport partners. - Support Contract management and contract compliance for partners - Q4 planning and execution (Amazon Peak) - Support the Operations Planning (OP) Process: goal settings - Prepare and participate recurrent Ops calls, business reviews, QBRs, Customer Service workshops (to support the improvement plans) - Maintain and improve communication, process and Fulfillment Center/partner interface - Develop relationships with Partners to encourage and facilitate communication to drive new opportunities. To be successful in this role, you need a passion for making data driven decisions which will have direct impact on customer experience. You will require Transportation experience. Experience in either Transport Management, Planning, Compliance or Performance. Some keys to your success are the ability to be an effective communicator to various audiences. The ability to remain flexible and adapt to learning new tools is instrumental in your role on the team. Our environment is deadline driven, fast paced, and requires you to be detail-oriented and comfortable interacting and working with multiple teams. About the team Amazon couldn't deliver at pace without the Amazon Transportation Service (ATS) team. As part of ATS, you'll be welcomed into a diverse team that plays a central role in our success. Using air, sea and road transport, as well as sortation centres equipped with the latest technology, you'll help Amazon's transport run at maximum efficiency. Our team captures data and uses it to drive decisions. They are key to making Amazon more innovative and efficient. We put safety first as our people are our priority. And we use the expertise of our people to get packages to their destination - quickly, conveniently and sustainably. Basic Qualifications - A degree - Experience in supply chain - Experience in program or project management - Experience in defining and implementing process improvement initiatives using data and metrics - Experience working cross functionally with tech and non-tech teams - Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level - Experience defining program requirements and using data and metrics to determine improvements Preferred Qualifications - Experience in driving end to end delivery, and communicating results to senior leadership - Experience leading process improvements - Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization - Experience building processes, project management, and schedules - Knowledge in SQL - Possess a CPCP Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates. Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/content/en/how-we-hire/accommodations.