A Vacancy at Norfolk and Norwich University Hospitals NHS Foundation Trust.
The Trust has a Transactional Services team supporting both purchase ledger and sales ledger activity in Partnership with a third party provider.
We are looking for a support clerk to join our busy team supporting all functions. The post holder will be required to undertake a variety of tasks depending on the priorities of the team. They must be able to work to standard processes and deadlines and have a flexible approach at all times,
The post holder must have good communication skills and will be required to speak to both internal and external people including companies and individuals.
• Request the set up of new customers in Oracle seeking to ensure no duplicates are requested and all record information is complete.
• Liaise with multiple support departments within the Trust to ensure that all information is received to enable full and complete invoicing of private patient and overseas visitor activity can be undertaken.
• Enter sales orders in Oracle in accordance with Trust polices and system protocols
• Distribute sales invoices once produced by Oracle system
• Collect fixed price payments or deposits prior to private patients receiving treatment or being admitted in accordance with financial regulations and guidance.
• Undertake credit control for private patient activity chasing individuals or insurance companies as appropriate and overseas visitors. Liaise with debt collection agencies as required.
• Ability to work as part of a job share arrangement to provide a seamless service to end users and patients.
• Respond to telephone queries in a professional manner updating systems as appropriate.
• Management of generic email boxs to ensure queries are directed to the correct person or Trust action is undertaken as appropriate.
Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff!
The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.
We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity
We can offer you the full range of NHS benefits/discounts and in addition:
• Flexible working hours
• Fast Track Staff Physiotherapy Service
• Multi Faith prayer room
• Discounted gym memberships
• Excellent pension scheme and annual leave entitlement
• Wagestream - access up to 40% of your pay as you earn it
• Free Park & Ride service direct to NNUH site
• Free 24-hours confidential counselling support
• On-site Nursery
• On-site cafes offering staff discounts
• Support in career development
• Flexible staff bank
• Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics
• Work within the hospital rules and procedures as set out in Trust Standing Orders, Standing Financial Instructions and other documents
• Provide advice to Private Patients Operational Team regarding quotes as required.
• Collect fixed price payments or deposits prior to private patients receiving treatment or being admitted in accordance with financial regulations and guidance.
• Maintain a full audit trail of finance related transactions. Maintain related files.
• Investigate and resolve financial queries raised by consultants, patients, finance/other departments and insurance companies.
• Create customer accounts in Oracle in order to allow invoicing or allocation of income receipts if customer has paid in advance.
• Liaise with multiple support departments within the Trust to ensure that all information is received to enable full and complete invoicing of private patient and overseas visitor activity can be undertaken.
• Enter sales orders in Oracle in accordance with Trust polices and system protocols.
• Distribute sales invoices once produced by Oracle system.
• Match advance payments to sales invoices as required.
Please refer to the Job Description for the full specification of responsibilities and requirements for this post.
Please note that this advertised position, which is part of occupation code 4124 does not meet the UKVI eligibility requirements for a Skilled Worker Visa (this includes if you are already in a sponsored post and looking to change employer). The Trust would not be able to issue a Certificate of Sponsorship for this role.
This advert closes on Friday 22 Nov 2024