Scope Of Role Provide first-line technical support to end-users via phone, email, and in-person. Main Duties/Responsibilities Deliver IT induction sessions for new users. Directory, printers, telephones and photocopiers. Ensure SOX compliance within the IT function Ensure all IT procedures and processes are followed; where non-compliance is found ensure that other members of the IT team are informed so that appropriate action can be taken. Ensure all system data backups are performed to ensure best possible recovery. Imaging and deployment of new hardware to the organisation. Maintain an asset inventory of all hardware and software. Run PC audit, collating all PC configurations and software applications. Maintain ERP access, network access and updating security access as per security requests Liaise with software providers to ensure problems are solved correctly and in a timely manner. Administer Virtual Machines hosted on Hyper-V Undertake project work as identified by the IT manager Professional Knowledge & Experience Proven experience as an IT Support Analyst or in a similar role, ideally in the manufacturing sector Confident with Active Directory administration, and Group Policy. Windows Server configuration and administration (2016/2022), HyperV Strong knowledge of Windows operating systems. Knowledge of cloud services and virtualisation technologies. Proficiency in Microsoft Office Suite and other common software applications. Experience in supporting and configuring/building laptops and desktops Network switch installation and support, including wireless and LAN support Mobile phone support (mainly Apple devices) Record all incidents/issues via our ticketing system (ServiceNow) Remote access support – VPNs Telephony/VOIP support (MS Teams) Excellent problem-solving and analytical skills. Strong communication and interpersonal skills. Ability to work independently and as part of a team. Detail-oriented with a focus on providing excellent customer service. Education & Qualifications Bachelor's degree in Information Technology, Computer Science, or a related field. Experience with ITIL or other IT service management frameworks (desirable) Certifications such as CompTIA A, Microsoft Certified Professional (MCP), or similar (desirable) AMETEK, Inc. is a leading global provider of industrial technology solutions serving a diverse set of attractive niche markets with annual sales over $7.0 billion. AMETEK is committed to making a safer, sustainable, and more productive world a reality. We use differentiated technology solutions to solve our customers’ most complex challenges. We employ 21,000 colleagues, in 35 countries, that are grounded by our core values: Ethics and Integrity, Respect for the Individual, Inclusion, Teamwork, and Social Responsibility. AMETEK (NYSE:AME) is a component of the S&P 500. Visit www.ametek.com for more information.