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Customer Experience Specialist, Birmingham
Client:
C&M Travel Recruitment
Location:
Birmingham, United Kingdom
Job Category:
Other
EU work permit required:
Yes
Job Views:
1
Posted:
30.03.2025
Expiry Date:
14.05.2025
Job Description:
Customer Experience Coordinator
An exciting opportunity to join a fast-growing company that specializes in private, luxurious travel for owners and their dogs. As Customer Experience Coordinator, you will be the first point of contact for clients, ensuring their experience is seamless and stress-free.
Customer Experience Coordinator Role and Responsibilities
* Process new bookings, entering data accurately into all relevant tracking systems and ensure all relevant information has been received from the customer.
* Review pet health documentation to identify any discrepancies, ensuring these are rectified before sending to the relevant authorities for approval.
* Liaise with external pet partners to ensure they have all relevant information and chase up any outstanding documents.
* Issue Flight Brief and review passenger manifests, ensuring complete accuracy of data to avoid any fines.
Customer Experience Coordinator Skills and Experience Required
* Although not essential, previous experience in aviation would be advantageous.
* Exceptional communication skills, both written and verbal.
* Excellent admin and organizational skills with attention to detail.
* Proven customer service skills, demonstrating an enthusiasm for delivering high service levels.
* Ability to multi-task and work under pressure to achieve tight deadlines.
Customer Experience Coordinator Key Benefits
* Employer pension contribution.
* Private Medical Insurance.
* Monday to Friday 11:00 – 19:00 or 14:00 – 22:00.
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