An exciting opportunity has arisen to join the Violence and Aggression Reduction Training team at The Mid Yorkshire Teaching NHS Trust.
Based at our hospital in Dewsbury, the successful candidate will be responsible for undertaking administrative duties and the provision of general support to the team.
If you have the expertise and passion for this essential role we would welcome your application.
This is a full time position with 37.5 hours per week, working Monday to Friday.
Main duties of the job
To carry out administration duties in a manner that supports departmental targets and ensures compliance with standard operating procedures.
Ensures the efficient and effective provision of the administrative and clerical service for the training management team to include photocopying, typing, data input and telephone duties.
Processing study leave applications and training records. Ensures a customer responsive service for training events providing information, advice and guidance. Quality controls data held by the training team systems.
Job responsibilities
Key Responsibilities
General Duties
1. To know the professional and personal scope of own practice.
2. To have the ability to work within Trust policies, procedures and departmental standards.
3. To be competent in understanding and maintaining confidentiality in line with Data Protection Legislation.
4. To abide by the Health and Safety Policies and Procedures.
5. Respond to telephone and personal enquiries, referring as appropriate to other team members.
6. Diary event bookings, exercising judgement to overcome scheduling issues.
7. Assist with the provision of hospitality if required at training events.
8. Prepare training rooms / venue prior to and following events.
9. Liaise with the relevant internal stakeholders and invite delegates to violence and aggression training events.
10. Process course nominations, and course / event confirmation letters.
11. Quality check data identifying and rectifying errors.
12. Monitor event bookings against available capacity.
13. Take action in the event of a programme being cancelled.
14. Be the lead administration role for specific training provisions, eg Violence and Aggression, First Aid.
15. Ensure security of building and contents by following agreed procedures.
Person Specification
Qualifications
* GCSE English and Maths at grade C or above or equivalent.
* RSA 111 Word Processing or equivalent.
* ECDL.
* Computer training or qualifications.
Experience
* Previous experience of using Microsoft Word.
* Dealing with the public both in person and on the phone.
* Previous work experience within the healthcare setting.
* Previous use of internet/email.
Skills and Abilities
* Ability to demonstrate literacy and numeracy skills.
* Able to communicate clear and concise information both verbally and in writing.
* Ability to prioritise own workload.
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