We are seeking a talented individual to join our Media team at Marsh. This role will be based in Birmingham or London. This is a hybrid role that has a requirement of working at least one day a week in the office.
The Client Support Administrator will work within a highly skilled team that specializes in managing a portfolio of accounts within the media, entertainment, broadcast, production, advertising, and live music sectors.
The Client Support Administrator will be responsible for providing all administrative support needed to the Client Advisors including generating renewal invite letters to clients, compiling client emails, issuing policy documentation, liaising with clients to set up direct debits, contacting clients for renewal payments, and generally handling any queries that come through in a quick and professional manner ensuring client satisfaction throughout.
We are seeking someone who can combine good administrative, communication, and numerical skills with an interest in insurance in order to service our Media and Entertainment clients.
We will rely on you to:
* Support clients and internal client advisors in all aspects of account management and service delivery, ensuring client needs are identified and met in line with agreed service standards.
* Build long-term relationships with key client decision makers and stay abreast of key changes within the client’s organization.
* Actively support the team in ensuring service is of the highest standard and completed in a timely, effective, and efficient manner.
* Contact clients in relation to renewal payments where necessary.
* Maintain meaningful working relationships with clients through regular contact and liaison to better serve clients.
What you need to have:
* Ability to remain calm under pressure and be able to work flexibly when required.
* Excellent organizational skills with the ability to manage multiple inquiries simultaneously.
* Fully competent in Microsoft Office Products (particularly Excel).
* Strong literacy, numeracy, administration, and organizational skills.
* Good written and oral communication skills.
What makes you stand out:
* Prior administration/financial services experience, however this is not essential.
* Having a genuine interest in Media/Media industry.
* A good understanding of the general principles surrounding Insurance.
* Strong with numbers and able to communicate effectively.
Why join our team:
* We help you be your best through professional development opportunities, interesting work, and supportive leaders.
* We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have an impact for colleagues, clients, and communities.
* Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.
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