At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you're passionate about developing your career, while helping others along the way, come join the Broadridge team. You will be joining a professional, friendly and multicultural team where training and development is supported. We are currently seeking a dedicated operations associate to join our ICS Operations Team in London. The Global Operations Team is responsible for ensuring global proxy voting is processed accurately to meet client expectations. We operate in 96 global financial markets using innovation and collaboration to retain our position as a market leader. As part of the Global Market Operations Team the primary function of this role is to execute voting into the local market within deadlines set. This role will require the use of proprietary and various market systems to complete daily tasks and functions. You will be recognized as the 'expert', working with various internal and external stakeholders in the voting process chain as well as supporting other key European markets. Understanding local market requirements, record the source of meeting material, liaising with issuers, recording as well as executing clients voting to the local agents and keeping up to date with new European directives. You will be required to record and analyze stats and KPI as well as providing these numbers at the end of the month for billing purposes. Job Responsibilities The primary function of this role is to be part of a select team supporting the delivery of Global Proxy Services for our global clients. The ideal candidate will work as part of a wider Global Market Operations Team supporting the execution of voting to other European markets and dealing with any queries from internal and external clients. Control and process work relating to the designated market, which will include investigating and setting up meetings from all sources. Sourcing meeting material and monitor events set up on the Broadridge platform, ensuring these are completed within required timescale to meet clients SLA'S. Completing ad-hoc requests and contacting issuer companies by phone and e-mail. Supporting the team by providing assistance for meeting set ups where required, supporting the process to obtain agendas and ensure meetings are live on our platform at the earliest opportunity; The individual needs to demonstrate excellent communication skills, working across global teams, have an ability to develop strong relationships and speak across international boundaries with Issuers, vote agents and internal clients alike. Candidates are expected to work in a pressurized environment, have excellent planning and organizational skills, as well as an inquisitive mind to resolve day to day meeting set up and execution queries in a number of markets. Candidates need to be self-motivated, task focused and driven to provide the highest levels of client satisfaction and contribute to the wider team goals. Preferred Qualifications Educated to A Level standard or equivalent International Baccalaureate. Would suit someone with several years' experience within an operational role in the financial services industry or in a commercial environment. A financial service qualification is desired but not essential. Skills/Competencies The successful candidate will need to demonstrate the following: Operationally focused Intermediate excel and computer skills. Attention to detail and results focused. Ability to collaborate with other teams and external service providers, someone with strong business communication skills. Ability to work under pressure with high volume and tight deadlines Requirements: An organised and focused individual who can work to tight deadlines. This person should have a willingness to learn and progress and be seen as the go to person around setting up and submitting voting to agents in the local markets. Broadridge associates helped us envision our Connected Workplace - a work model that allows associates around the globe, dependent upon their role responsibilities, take advantage of the benefits of both on-site and off-site work to support our clients, one another, and the communities where we live and work. Our Connected Workplace is grounded in the concept of FACS: Flexible, Accountable, Connected, and Supported, which is our commitment to our associates. FACS supports our strong culture and allows us to achieve business goals while supporting meaningful work-life integration for our associates. We are dedicated to fostering a diverse, equitable, and inclusive environment and committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates can only do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company-and ultimately a community-that recognizes and celebrates diversity in all its dimensions.