You will lead on all ticketing, ingress, box office and accreditation requirements for our clients (events & festivals) pre-event and onsite ensuring seamless entry experiences for attendees while coordinating with clients, suppliers, and on-site teams.
Start Date - 1st of March 2025
Package
* Competitive Salary - £30k - £45k (Depending on Experience)
* Paid overtime or TOIL (For work outside of contracted hours)
* Attractive performance based Incentive scheme
* Opportunity for key performers to unlock equity in the company after 12 months (EMI Scheme)
Information
Hybrid Flexi Working - In office and remote (as needed). Citizen Ticket have an Edinburgh & London Office
Weekend work is a large part of this role given most large scale events are held on the weekend. The role involves a number of days spent ‘on site’ running box office teams (30+ days per year)
Our clients range from the largest most prestigious festivals in the UK (Glastonbury, Greenman, Shambala, Download etc) to small capacity, grass roots independent events and everything in between.
The Role
Day to day
* Managing a team of 2 mid level operatives and multiple contractors
* Managing a hardware inventory of thousands of items
* Hardware and kit set up pre event
* Managing teams of people (Staff and customers) at busy festival and event sites
* Arranging kit well in advance of events and arranging delivery to clients. Must be an extremely organised individual.
* Invoicing clients for the kit and managing a budget and being accountable for your teams KPI’s
* Managing rotas of freelancers and budgets associated with managing staff
Ongoing and future
* Creating new and improved systems going forward, with a view to keeping employee headcount low as the company scales, all while delivering a five star exceptional service.
* Advising our team of developers and technical talent on ways to improve our onsite scanning tech, accreditation system and platform to make it the best solution for serious event organisers.
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Project Management and Information Technology
* Industries
* Events Services
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