Front of House Team Member - Brighton, East Sussex, Brighton
German Doner Kebab is looking for enthusiastic team members to join one of the fastest-growing restaurant brands. With over 90 locations worldwide, we pride ourselves on industry-leading service, exceptional food, and memorable guest experiences.
As a Front of House Team Member, you will support our team in delivering high-quality food, outstanding customer care, and excellent service. Your role is vital in maintaining our brand standards, working collaboratively, and ensuring every guest leaves satisfied and eager to return.
What you need:
* Prioritize guest satisfaction in all interactions.
* Maintain a positive, 'can-do' attitude.
* Assist guests with menu choices and upselling.
* Process orders via the POS system accurately.
* Help in preparing, packing, and delivering food and beverages.
* Ensure food presentation is appealing.
* Promote additional menu items to enhance the guest experience and increase sales.
* Handle sales transactions and provide receipts.
* Greet guests warmly and genuinely.
* Answer phone inquiries professionally.
* Assemble and package orders to brand standards.
* Keep guest areas clean and sanitary.
* Ensure orders are complete and ready for guests.
* Adhere to brand standards and deliver exceptional service.
Key skills and knowledge:
* Clear communication and attentive listening skills.
* Neat and professional appearance.
* Positive and enthusiastic attitude.
* Cheerful, helpful demeanor, with a focus on guest care.
* Ability to adapt to changing business needs with urgency.
* Understanding of menu and allergen information.
* Ability to follow instructions and achieve brand standards.
* Competence in completing daily paperwork as per standards.
* Willingness to be cross-trained in all areas of the kitchen and front counter.
* Commitment to exceptional guest service and high standards.
Joining GDK offers a full career pathway with excellent progression opportunities!
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