Company description
Location: Melton Mowbray- Field Based
Salary: up to £48k depending on experience
Contract: Full Time permanent
Hours: 36.25 per week between 9am and 5pm Monday to Friday
AA Prestige is committed to delivering the highest standards of service and compliance within our network of approved garages. We are looking for a dedicated and proactive Area Network Manager to join our team and support our business and network growth plans.
This is the job
You will conduct thorough garage audits, ensuring each audit meets the required quality level. Audits will be tailored to both customer-specific and Prestige-specific requirements, necessitating a strong understanding of audit and compliance management.
The role involves account management for each garage once appointed, ensuring standards are maintained, and will involve promotion of AA/Prestige products and services. Area Network Managers are expected to communicate any risks or threats to the business with services provided to AA Prestige from the garage network.
What do I need?
* Experience: Minimum of 3 years in the motor industry aftermarket environment
* Knowledge: Good commercial awareness of the AA brand and AA Prestige Garage product
* Skills: Strong communication, data analysis, and IT skills (Microsoft 365)
* Education: Minimum Level 3 Motor Industry qualification or equivalent
* Personal Traits: Self-motivated, energetic, and able to work under pressure
What will I be doing
* Network Management: Proactively manage and motivate the network of AA Approved garages to ensure the highest standards for our customers, including resolving complaints and ensuring annual audits and compliance.
* External Audits: Conduct audits for external companies as required.
* Sales and Retention: Drive the growth and retention of garages within your designated area while supporting the full UK network growth.
* Business Management Support: Analyse data, produce management information (MI) and insights, and support effective growth and management of the AA owned and AA Affiliated Network Business areas.
* Quality & Compliance Inspections: Regularly inspect garages to ensure standards and compliance are met.
* Performance Management: Use data to manage garage performance and ensure compliance with KPIs and legal requirements.
* Reporting: Provide monthly performance and risk reports to senior management.
* Mystery Shops: Conduct unannounced visits to assess service quality.
* Complaint Management: Investigate and resolve complaints in line with AA Prestige guidelines.
* Promotion: Promote the AA Approved network and value-added services to new and existing garage partners.
* Collaboration: Work closely with the roadside section to drive tow-in work to AA Approved garages.
Additional information
We’re always looking to recognise and reward our employees for the work they do. As a valued member of The AA team, you’ll have access to a range of benefits including:
* 25 days annual leave plus bank holidays + holiday buying scheme
* Worksave pension scheme with up to 7% employer contribution
* Free AA breakdown membership from Day 1 plus 50% discount for family and friends
* Discounts on AA products including car and home insurance
* Employee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and more
* Company funded life assurance
* Diverse learning and development opportunities to support you to progress in your career
* Dedicated Employee Assistance Programme and a 24/7 remote GP service for you and your family
Plus, so much more!
We’re an equal opportunities employer and welcome applications from everyone. The AA values diversity and the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, be empowered to be your best and feel like you truly belong. We have five communities to bring together people with shared characteristics and backgrounds and drive positive change.
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