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Primary Purpose
The Corporate Accounts Sales Specialist (CASS) works directly and in tandem with the Corporate Account Manager (CAM) to fulfill required sales responsibilities and customer sales support functions at the Corporate Account level. Responsible for the overall coordination, implementation, execution, control, reporting, and completion of sales and customer support services. Manages against expectations and established standard operating procedures between Univar Solutions and customers to ensure that requirements are met. Partnered with Corporate Account Sales, Customer Service, Product Management, Supply Chain, Procurement, Sustainability, Commercial Operations and Sales to timely complete internal sales and external customer support functions.
Requirements
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Hybrid :
2 days in office/3 days remote
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Office base : Bradford or Cardiff
:
12 Month Fixed Term Contract
Key Deliverables
Process all customer pricing/material inquiries, requests, and required maintenance, including system entries or modifications, margin analysis, cost investigation, index/formula pricing, price supports/CUPS, forecasts, etc.
Create and supply customer:specific price sheets as required per customer terms and conditions, including all modifications and additional required data.
Create, monitor, and supply all regulation, documentation, survey, and sample requests as requested by customers or CAMs/Sales.
Investigate and resolve customer invoice discrepancies and disputes related to customer pricing, minimum order quantities or weight conversion issues.
Create, modify, and supply all required CAM, Sales, or customer reporting.
Investigate and provide resolution to any margin analysis inquiries received from the Margin Analysis team.
Respond to and complete all required corporate account customer projects, including but not limited to pricing/AP portals, order/ship to location audits, and company/data/communication updates or process improvements.
Key Stakeholders
Stakeholder
Reason for Contact
Corporate Accounts Commercial Manager
Manager
Corporate Account Manager
Pricing, Reporting, Product Approval, Documentation, Billing, Disputes, Projects, Customer Relationship Owner, Sales Lead, Partner, Collaboration
Customer
Pricing, Reporting, Product Approval, Rebates, Documentation, Billing, Disputes, BIDs, Projects, Minority Reporting
Customer Service
Pricing, Billing, Disputes, Projects, Collaboration
Product Management
Sourcing, Cost and Price Guidance, Market Intelligence, PIMs Requests
District Commercial Management
Sourcing, Cost and Price Guidance, Market Intelligence
Pricing, Margin and Dispute Operations
Pricing, Supports, Margin Investigation, Disputes, Corrections
Accounts Receivable
Pricing, Disputes, Billing Errors/Corrections
Quality and Documentation
Documentation, Surveys, Questionnaires
Corporate Accounts Leadership Team
Results and Performance Reporting, Issue Escalation
Corporate Accounts Project Manager
Collaboration, Customer Consolidator Program, Blending, Sustainability, BIDs
Financial Responsibility
:
Drive growth in Corporate Accounts business through efficient pricing processes.
Education / Experience / Training
:
Bachelor's degree or the equivalent in related work experience.
:
3+ years' experience in Chemical Distribution with broad product familiarity and general knowledge of organizational functions (customer service, sales, operations, procurement, etc.).
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Direct work experience in Customer Support or Sales Support.
Specialized Knowledge / Skills
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Robust business acumen with a thorough understanding of the chemical distribution