About the role
At a glance
Salary range - For this role the salary starts from £31,000 per annum, depending on skills and experience
Contract type - This is a Permanent role
Work Pattern - 38.75 hours per week
* Monday to Friday: 08:00-16:30
Location - Herbert Parkinson, Darwen
About the role
* Work closely with internal & external stakeholders to ensure the smooth onboarding of new customers
* Review & share performance data of our customer base, highlighting opportunities for growth to support the improvement of increased sales & margin performance.
* Review & monitor adherence to internal measures, ensuring appropriate and timely communication with customers & relevant stakeholders
* Responsible for inclusively managing and developing a multi-skilled customer service team, to provide high quality and efficient service in line with adherence to agreed SLAs
* Support the delivery of training & upskilling of our JL stakeholders to increase volume & sales
* Identify and implement process improvements to deliver an exemplary customer experience
* Invest in yours and your Partners personal and professional development.
* Ensure realistic & achievable performance plans are in place, by doing more, doing better, or doing different.
* Develop Partners and team performance through the active use of coaching and mentoring from yourself and other stakeholders, and the use of training and Partner Development materials.
Qualifications and Experience skills you’ll need
* Relevant experience within a customer service environment
* People management experience
* Business-focused & results orientated
* Proficient communication skills with the ability to influence stakeholders
* Adept at navigating change, and able to work well during high-demand periods in a flexible manufacturing environment
Desirable skills
* Knowledge of CRM systems
* Relevant experience in working in soft furnishings industry
Next Steps
The application form consists of a CV upload followed by application questions. Please ensure you refresh the page each time you complete a task to ensure you complete everything that you need to in time. We occasionally close vacancies early in the event we receive a high volume of applications. Therefore, we recommend you apply early.
You'll be asked about any adjustments you might need to support the recruitment process. Let us know, and we'll be sure to discuss it with you.
Thanks for your patience in the meantime and for showing an interest in joining JLP.
Important points to note:
It’s important to note that some of our roles are subject to pre-employment vetting. If required, you’ll find out more about vetting throughout the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays.
We also recommend that you apply as soon as possible as vacancies can close early if we see a high number of applicants.
We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.
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