The Vacancy The IT Training Team work in a collaborative and supportive environment and deliver training across firm wide IT systems. The team design and then deliver training courses and programmes to colleagues using remote solutions and provide in-person assistance where needed as well as creating user guides and videos. Responsibilities: To provide effective and professional induction training to new colleagues across standard and customised applications. To deliver upskilling programmes with the aim of raising skill levels across the firm. To support the delivery of rollouts for new or updated software or systems. Design new courses and programmes to support the firm for assigned projects. Where appropriate, participate in regular floor walking or provide at-desk or screen-sharing support to assist colleagues. Create and maintain user documentation or videos to support induction courses or upskilling programmes. Maintain up-to-date knowledge of existing technologies in use and learn new systems or improvements to current software as required. Actively contribute ideas to initiatives and innovations and to the improvement of documented processes. Analyse the quality and effectiveness of training that they deliver to support the evolving requirements of the business. Assist the IT Service Desk in resolving queries logged to the training team and undertake any ad-hoc tasks as required. Perform administrative tasks such as dealing with requests for support and training, scheduling, dealing with course bookings and requests, updating training attendance records. Key Skills & Experience: Be an experienced legal IT Trainer with at least 3 years' experience or in a similar role. Work collaboratively within a team; a willingness to support the objectives for the training team and enhance its reputation within the firm. Have excellent relationship building skills with the ability to deal with partners, fee earners and support staff at all levels. Have excellent written and verbal communication skills with an ability to flex tone to suit audience. Have a flexible, customer-focussed approach and take the initiative when resolving issues. Demonstrate strong time management skills with the ability to multitask effectively. Have strong administrative skills paying attention to detail. Ability to work autonomously but will ask for assistance and direction when needed. Experienced in the development of training courses and support materials. A passion for assisting and developing others. Experience with any of the following key systems would be advantageous: Document Management Systems (e.g. iManage/WorkSite) Microsoft Teams Microsoft Office Suite M365 M365 Copilot or delivery of AI initiatives Windows 10/Windows 11 Knowledge of time recording systems (e.g. Intapp Time) InterAction Mimecast Video editing software: Camtasia or Captivate What We Offer: Inclusive & Supportive Environment: A firm that embraces diversity with benefits designed for everyone. Competitive Benefits Package: Includes private health insurance, life assurance, income protection, well-being support, flexi-gym discounts, and more. Modern Office Space: Located in the iconic Titanic Quarter with excellent commuter links and on-site parking. Collaborative Culture: Join a diverse team with opportunities for hybrid working and hot-desking. Social & Community Engagement: Participate in clubs, networks, inclusive events, and more. Inclusiveness and Diversity: At Fieldfisher, led by the social model of disability, we are working towards removing accessibility barriers and maximising disability and neurodiversity inclusion in our recruitment processes. Should you have any accessibility requirements, please contact a member of Fieldfisher's Recruitment Team who will work with you to implement suitable adjustments at any stage of the recruitment process. All conversations are treated in the strictest of confidence and we would appreciate your feedback to ensure we can provide an accessible and enjoyable recruitment process. For accessibility information on our Belfast offices, visit: Fieldfisher Belfast Hub Accessibility How to Apply: Click 'Apply Now' to submit your CV and begin your application. Note: We recruit on a rolling basis until the role is filled. Recruitment process: 2030-minute introductory call with one of our experienced recruiters. The interview process varies depending on the role you apply for. However, your recruitment contact will always let you know what to expect from the process, so nothing should come as a surprise. For hybrid opportunities, candidates will be invited to visit our offices and meet the team face-to-face. Our average process takes around 2-3 weeks, but we will always work around your availability. You will have the chance to speak to our recruitment team at various points during your process, but if you have any specific questions before this please contact us at. FieldfisherCareers Please note that we recruit on a rolling basis, meaning that your application will most likely be reviewed before the application deadline. We will continue to accept applications until we have successfully filled the role. To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process, click the Apply button below to Login/Register.