Job Title: VOIP Consultant Company: ICS.AI Location: Remote Employment Type: Contractor Start Date: ASAP - Immediate Start Duration: Initial 5 day Review, 2 - 4 days per month, ongoing rolling contract Rate: Up to £850 per day, dependent on experience Interview: 1 stage virtual interview About ICS.AI: ICS.AI is a leading provider of AI solutions to the public sector. As an innovative and rapidly growing tech company, we are proud to be the first Microsoft Inner Circle Partner in the UK. Our solutions leverage the latest Microsoft technologies, including Microsoft Azure, Office 365, Microsoft Power Platform, and Microsoft Teams. While our head office is based in Basingstoke, we have a network of remote workers throughout the UK. Summary We're on the hunt for a dynamic VOIP Specialist Consultant with top-notch analytical skills and a knack for making things happen You'll jump into an exciting project, discovering improvements and documenting our VOIP implementations and upskilling our internal teams. In this role you will: Upskill internal Cloud Services team Review current product and AudioCodes solution and generate VOIP approach Produce Technical Documentation to support approach Produce VOIP checklists for pre-sales, design & testing Undertake ‘health checks’ for all existing Phone clients –propose any improvements Provide insights to technical R&D team of potential innovation Responsibilities Be our internal VOIP expertise – specifically PSTN, SIP, SBC and Contact Centre Config Create a standard VOIP integration approach and supporting technical documentation, including client requirements, SIP integration, Business Continuity/Failover Support client infrastructure teams with setup and deployment testing Upskill internal teams to efficiently triage and resolve VOIP issues resultant from QA & UAT testing Introduce or explore expansion and innovation – especially when client requested i.e. WhatsApp calls Skills: SIP to SIP systems SIP over internet SBC VOIP te st design and execution. VOIP security Regulatory compliance Familiarisation with Azure speech services (speech to text, text to speech) Application and service security Design documentation for developers. Desirable Skills: Knowledge of AudioCodes (LiveHub) Familiarisation with Gen AI capabilities