Contents Location About the job Benefits Things you need to know Apply and further information Location Belfast, Birmingham, Bristol, Cardiff, Edinburgh, Glasgow, Liverpool, Leeds, Manchester, Newcastle Upon Tyne, Nottingham, Portsmouth, Preston About the job Job summary Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what its really like to work at HMRC. Visit our YouTube channel to watch the full series and come and discover your potential. Job description The role will include: Leading communications campaigns through planning, activation and evaluation, using the Government Communications OASIS framework. Working with colleagues across HMRC Communications, and sometimes across Government, to co-ordinate a collaborative approach across paid-for marketing and no cost activities. Briefing and working with external agencies for media planning and buying, creative development and production, influencers and partnership marketing. Building strong stakeholder relationships and providing pro-active communications consultancy, support and challenge. Managing competing priorities and organising own workload. Managing campaign budgets and ensuring value for money for chosen activities. Seeking out and suggesting innovative solutions and fresh ideas to ongoing challenges. Championing knowledge sharing and upskilling the wider team on campaigns. The Communications & Guidance Directorate, more broadly, delivers professional communications on behalf of HMRC and is recognised one of the largest and busiest communications teams in government. We deliver communications for the organisation through a host of functions including: Internal and Change. Press and Digital. Brand and Campaigns. Strategic communications. External Affairs. New and changing tax and intermediaries policy. Customer Support and Compliance. Borders and Trade. Transformation. Guidance. HMRC communications and Guidance has a focus on building professional competence, and individuals are expected to hold a range of key skillsets including the ability to use data insights, digital channels, and utilise strong relationship management skills to help us deliver effective and innovative professional communications for the organisation. We are creative, fast-working and encourage collaboration. With a big job to do, youll be joining a strong, motivated communications team and Directorate, striving for innovation and excellence. No other department touches the lives of so many people. Job holders in this grade will carry out a range of activities across communications professional disciplines to support efficient running of the directorate. This may involve being deployed across any of the communications teams and functional areas to support emerging priority work. Person specification Essential Criteria: Strong experience in delivering paid-for marketing campaigns supported across a range of channels, using the GCS OASIS framework. Experience in briefing and working with external agencies for marketing communications. Experience in evaluating and optimising campaigns as they progress, as well as conducting and presenting post-campaign evaluation. Proven analytical and problem-solving skills with the ability to handle complex challenges proactively. Demonstrated ability to influence and collaborate with diverse teams, translating complex scenarios into actionable plans. Results-oriented with the ability to take initiative and deliver high-quality work promptly. GCS membership (or willingness to join). Desirable Criteria: Qualification in Communications or Marketing. Behaviours We'll assess you against these behaviours during the selection process: Delivering at Pace Seeing the Big Picture Technical skills We'll assess you against these technical skills during the selection process: We will ask you to give a 5 minute presentation on a campaign you have run using the OASIS framework or similar. This will demonstrate your knowledge and experience of campaign planning. Benefits Alongside your salary of £44,110, HM Revenue and Customs contributes £12,778 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides. HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs. We offer a generous leave allowance, starting at 25 days and increasing by as day for every year of qualifying service up to a maximum of 30 days. Pension - We make contributions to our colleagues Alpha pension equal to at least 28.97% of their salary. Family friendly policies. Personal support. Coaching and development. To find out more about HMRC benefits and find out what its really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service Things you need to know Selection process details This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths, Experience and Technical skills. As part of the application process, you will be asked to provide the following: A CV including your job history and previous experiences. Your CV will be scored. A 500-word personal statement. Two 250-word Behaviour statements. A 250-word Desirable Criteria statement. Your 500-word Personal Statement should reflect your experience and how you meet the essential criteria pertaining to the post. Further details around what this will entail are listed on the application form. We acknowledge that AI can assist you in your application. Find our guidelines here. Sift In the event of a large number of applications being received, an initial sift may be held on your CV and personal statement. At full sift, all behaviour statements, your CV, and your Personal Statement will be assessed, with the successful candidates being invited to interview. We may also raise the score required at any stage of the process if we receive a high number of applications. Your desirable criteria statement will not be scored and will only be used in the event of a tie break. Interview During the panel interview, your experience will be assessed, and you will be asked behaviour-based questions to explore in detail what you are capable of, and you will be asked strength-based questions to also explore what you enjoy and your motivations relevant to the job role. This is an example of a strengths-based question: It is often said that the customer's needs should come first. To what extent do you agree or disagree with this statement? There is no expectation or requirement for you to prepare for the strengths-based questions in advance of the interview, though you may find it helpful to spend some time reflecting on what you enjoy doing and what you do well. Interviews will take place via video call. Sift and interview dates to be confirmed. Eligibility Please take extra care to tick the correct boxes in the eligibility sections of your application form. We understand mistakes sometimes happen but if you contact us later than two working days (Monday-Friday) before the vacancy closes, we will not be able to reopen your application for you. If you do make a mistake with your eligibility form, please contact us via: unitybusinessservicesrecruitmentresultshmrc.gov.uk Use the subject line to insert appropriate wording for example Please re-open my application [insert vacancy ref] & vacancy closing date [insert date]. To check that you are eligible to apply for this role, please review the eligibility information before submitting your application. Reserve List A reserve list may be held for up to 12 months from which further appointments may be made for the same or similar roles if this applies to you, well let you know via your Civil Service Jobs account. Criminal Record Check Applications received from candidates with a criminal record are considered fairly in accordance with the DBS Code of Practice and the Recruitment of ex-offenders Policy. Merit List After interview, a single merit list will be created, and you will only be considered for posts in locations you have expressed a preference for. Appointments will be made in strict merit order in line with the set number of roles in each location. Reasonable Adjustments We want to make sure no one is put at a disadvantage during our recruitment process. To assist you with this, we will reduce or remove any barriers where possible and provide additional support where appropriate. If you need a change to be made so that you can make your application, you should: Contact the UBS Recruitment Excellence Team via unitybusinessservicesrecruitmentresultshmrc.gov.uk as soon as possible before the closing date to discuss your needs. Complete the Assistance required section in the Additional requirements page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if youre deaf, a Language Service Professional. Diversity and Inclusion Diverse perspectives and experiences are critical to our success at HMRC, and we welcome applications from all people, from all backgrounds, with the experience and skills needed to perform this role. Were committed to creating a great place to work for all our colleagues, and we want everyone to feel valued and supported to achieve their potential. Click here for more information on how we make this happen. Important information for existing HMRC contractual homeworkers: This role may be suitable for existing HMRC employees who are contractual homeworkers. Occasional attendance to the office will be required where there is a business need. Please consider the advertised office locations for this role when applying and only select locations from the location preferences section that you can travel to. Terms and Conditions Customer facing roles in HMRC require the ability to converse at ease with members of the public and provide advice in accurate spoken English and/or Welsh where required. Where this is an essential requirement, this will be tested as part of the selection process. HMRC has a presence in every region of the UK. For more information on where you might be working, review this information on our locations. The Civil Service values honesty and integrity and expects all candidates to abide by these principles. The evidence you provide in your application must relate to your own experiences. Any instances of plagiarism or other forms of cheating will be investigated and, if proven, the relevant application(s) will be withdrawn from the process. Recording of interviews is prohibited unless explicit agreement is sought in line with the UK General Data Protection Regulations. Questions relating to an individual application must be emailed as detailed later in this advert. Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicants details held on the IFD will be refused employment. A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government. New entrants will join on the minimum of the pay band. Please note that, if you are applying for roles on a part-time basis, the salary agreed will be pro-rata, reflective of the working hours agreed within your contract. If you experience accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section. Feedback will only be provided if you attend an interview or assessment. Security Successful candidates must undergo a criminal record check. People working with government assets must complete baseline personnel security standard (opens in new window) checks. Nationality requirements This job is broadly open to the following groups: UK nationals nationals of the Republic of Ireland nationals of Commonwealth countries who have the right to work in the UK nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window) nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS) individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020 Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service Further information on nationality requirements (opens in a new window) Working for the Civil Service The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy. Diversity and Inclusion The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window). Apply and further information This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative. Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records. Contact point for applicants Job contact : Name : Vicky Day Email : vicky.dayhmrc.gov.uk Recruitment team Email : unitybusinessservicesrecruitmentresultshmrc.gov.uk Further information Appointment to the Civil Service is governed by the Civil Service Commissions Recruitment Principles. You have the right to complain if you feel there has been a breach of the Recruitment Principles. In the first instance, you should raise the matter directly via ubsrecruitmentcomplaintshmrc.gov.uk. If you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their website. Attachments Combined TC and OGD Pay - English - July 2024 Opens in new window (docx, 129kB) Combined TC and OGD Pay - Welsh - July 2024 Opens in new window (docx, 117kB) Share this page Print Email Facebook Twitter LinkedIn GMail