Sovereign Network Group (SNG) are pleased to have an opportunity for a dedicated Service Transition Lead to join our Digital, Technology & Data Analytics team within our CIO Directorate. You'll take a hybrid approach working from home and in the office 2 days per week, and you can be based from either our Basingstoke or Wembley office. The role: As the Service Transition Lead, you will play a pivotal role in ensuring new services, systems, and products are seamlessly transitioned from design to live/BAU environments. Key Responsibilities: Develop and execute comprehensive transition plans, ensuring effective resource allocation. Collaborate with stakeholders to align transition activities with service design and business objectives. Manage the entire transition lifecycle, from initial planning to final handover. Identify and mitigate risks, keeping stakeholders updated on progress Implement best practices and continuously improve service transition processes. Prepare and provide essential documentation, training, and support for BAU teams. What We're Looking For: Proven experience in service transition, particularly within IT or digital services. Strong understanding of service transition methodologies, principles, and best practices. Excellent analytical and problem-solving abilities. Exceptional communication and stakeholder management skills. Experience in creating transition plans, risk assessments, and detailed documentation. Experience leading cross-functional teams and managing complex projects. Knowledge of ITIL or similar service management frameworks. A proactive mindset with a focus on continuous improvement. What you can expect from us: £450 yearly flexible benefit pot to use against benefits of your choice 25 Days Holiday Bank Holidays (with an extra day every year up to 30 days) Chance to buy or sell holiday as part of our flexible benefits package Generous pension matching up to 12% Life cover Flexible working Recognition scheme Wellbeing discount About Sovereign Network Group (SNG) SNG is the 6th largest housing association in the UK following the merger between Sovereign and Network Homes in October 2023 - and is an organisation that takes the best of both and makes it even better. With over 84,000 homes we deliver services to in excess of 210,000 customers across the South east and South west. We are committed to our Equality Diversity and Inclusion strategy and believe that you can truly be yourself here at SNG. We want to build diverse teams and encourage greater innovation and creativity and encourage applications from all backgrounds. If you are passionate about leading impactful transitions and want to make a difference within a forward-thinking organisation, we'd love to hear from you.