Senior Account Manager - Team Leader (Payments)
* £55-60k basic + bonus & benefits
* Hybrid working, London, Manchester or Birmingham office generally 2 days/week
Our client is an established international fin-tech with an impressive portfolio of payment products. Operating as an issuer and processor, we provide our wide customer base with a wide range of payment solutions, including prepaid card programmes.
Due to continued growth, we are keen to recruit a Senior Account Manager - Team Leader to join the business and take ownership of our Account Management team, whilst managing your own key accounts. This role represents a great opportunity to jump into a player-manager role within a brilliant team.
The role:
* take ownership of a small team of Account Managers (3), manage & motivate, train & develop, and ensure they are on track to achieve their own targets
* support the team to identify and develop any growth opportunities
* ensure the account management processes are effective & meet the high standards our customers expect, delivering continuous improvement
* build & maintain a great relationship with clients, acting at a senior level to resolve issues, owning relationships with key/high-value accounts and/or supporting your team on these relationships
* manage your own high-profile, high-value key client relationship, acting as the main relationship manager, point of contact and escalation point
* communicate brilliantly with internal & external stakeholders
* organise regular client meetings, owning the contact plan
* performance monitoring of both your own clients & your teams performance, remaining commercially focused
* develop & track KPI's across your team
About you:
* you are likely to have a good track record of account / relationship management, client services or customer success in a payments, acquiring, cards, issuing, processing or prepaid
* a brilliant people manager, who can support and develop your team
* experience of managing high-value, demanding key accounts either in the public or private sector & acting as an escalation point for your team
* good understanding of contract management, KPI's & SLA's
* great communication, leadership, team / people management, relationship building skills will be key
* remaining calm under pressure, you find solutions and resolve issues with your can-do attitude and team-player ethos
* analytical and able to report, analyse and extract data, retaining a commercial focus
* proven track record in people management, obtaining their buy in & leading from the front
* customer focused, collaborative and a true team player
* adaptable and able to thrive in a heavily regulated & often complex client landscape
* highly motivated and lots of energy, you are keen to make an impact and deliver a fantastic customer centric experience