Role: Resident Liaison Officer
Location: Thurrock
Pay: GBP18.59 umbrella
Temp to perm role
We are currently seeking a dedicated Resident Liaison Officer to work with our leading main contractor in the social housing sector, operating in the Thurrock area. Based in Thurrock, you will be a vital link between the site team, residents, and clients. You will be working on energy-efficient upgrades to social housing properties.
Key Responsibilities:
* Booking appointments and managing schedules.
* Handling resident complaints and issues with professionalism and efficiency.
* Maintaining property records and conducting validation and customer satisfaction surveys.
* Facilitating communication between all stakeholders for a seamless project experience.
* Managing the aftercare, ensuring any faults are reported and dealt with.
* Working proactively to minimize disruption to residents and establish positive relationships with all parties involved.
Requirements:
* Previous experience as a Resident Liaison Officer (RLO) is desirable. 6-12 months +
* Customer service experience is key.
* Exceptional communication skills and ability to work collaboratively.
* IT proficiency and adaptability to on-site operations.
* Excel proficiency.
* Ability to work independently and as part of a team.
* Strong interpersonal skills and a proactive attitude.
* Ambitious, innovative, and self-motivated.
* Must have a driving licence.
How to Apply:
If you possess the required experience and skills, please submit your CV today to be considered for this exciting opportunity.
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