Are you interested in working at the business end of Aerospace, where airline brand meets innovative passenger experience? Then your next opportunity could be with Safran Seats, an industry award winning, premium designer and manufacturer of First and Business Class seating and technology. Our passenger experience prides itself on innovation, customization, quality and industrial design. At Safran Seats, we are unique within aerospace, as we interface with both the world's biggest airlines and airframers alike, with the largest seats portfolio of all seats suppliers. One day you could be liaising with one of the world's largest airframers, and the next, some of the biggest airline brands around the world In the UK, Safran Seats specialises solely in the First Class and Business Class seating markets for wide body aircraft, with industrial and engineering teams in Cwmbran and Newport, Wales and Brackley, England. The purpose of this role is to be the main focal point for all customer enquiries from your designated accounts/customers Key Responsibilities will include: To maintain strong customer communication including issuance of open order books, order status and changes and distribution of monthly communication packs. Handling of all aspects of proforma customers Handling of customer complaints including RMA management and resolving to completion including SRO entry onto BaaN To maintain records on database of all order entry to meet Audit purposes To support maintaining our front office mailbox for all other enquiries To attend customer meetings and exhibitions where required. To cover other ad-hoc office administration duties from time to time. To have an understanding of the supporting function roles and responsibilities. To take ownership of their accounts from order processing to despatch. Must be proficient in the operation of office computers Must have advanced level knowledge of Microsoft Office software products (standard suite of office software products: MS Word, Excel, PowerPoint, Project, et. al.). Must have ability to efficiently perform multiple tasks simultaneously Must be able to interface with all departments within the company, as well as multi-cultural outside customers. Sets high standards of performance for self: assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed. Must be able to work extended hours as needed. Experience in a customer related area or proven ability to work well with customers required As a valued member of our team, these are just a few of the benefits you'll receive: 25 days holiday UK Bank Holidays Benefits Programme, with a number of schemes such as cycle to work, technology savings, retail discounts and access to private healthcare Career Progressions opportunities such as company sponsorship and further training courses