Job Title: Aftersales Senior Diagnostic Engineer
Company: Moke International
Location: Hybrid/field based
Job Type: Full-time
Salary: Competitive, based on experience
About Moke International: MOKE is on a mission to use iconic designs to create the world’s most loved beach lifestyle brand. Designed in the early 1960s by Sir Alec Issigonis, the father of the Austin Mini, the Mini MOKE quickly gained cult status in the French Riviera, Australia, and the Caribbean. James Bond and Brigitte Bardot were both early converts. MOKE International Limited was formed in 2015 and acquired the original 'MOKE' trademark shortly after. Post Brexit, we brought production home from France and, once again, the MOKE is now made exclusively in the UK. Having successfully sold hundreds of petrol/gas powered MOKEs in the Caribbean, MOKE is now going Electric and launching in Europe, the USA, and beyond. We envisage a MOKE on charge within a frisbee throw of all the world’s best beach properties…
This is a pivotal moment in our journey, as we scale up an iconic British heritage brand with a focus on electric vehicle technology. We are seeking a Aftersales Senior Diagnostic Engineer to lead complex diagnostics and contribute to world-class customer quality. This critical role sits at the intersection of cutting-edge engineering and customer satisfaction, driving innovation and excellence in the EV domain.
What You’ll Do
Advanced Diagnostics and Problem-Solving
* Perform in-depth diagnostics and troubleshooting of complex electrical, electronic, and software systems in electric vehicles.
* Develop, validate, and implement diagnostic procedures for fault isolation and resolution.
* Utilise diagnostic tools, including oscilloscopes, multimeters, CAN analysis, and vehicle-specific software, to identify root causes.
Customer and Dealer Support
* Provide expert-level support to dealerships and customers for escalated diagnostic issues.
* Deliver remote and on-site technical assistance, ensuring minimal downtime and a superior customer experience.
* Maintain comprehensive records of diagnostics performed and solutions implemented.
Collaboration and Communication
* Work closely with engineering teams, supply chain, and manufacturing to address systemic issues and implement corrective actions.
* Communicate technical findings to internal and external stakeholders, translating complex diagnostics into actionable solutions.
Data Analysis and Reporting
* Analyse diagnostic data to identify trends and recurring issues, driving continuous improvement initiatives.
* Generate detailed reports on diagnostic performance, warranty claims, and field issues to guide decision-making.
* Contribute to the development of predictive maintenance strategies.
Training and Development
* Develop and deliver technical training programs for dealership technicians and internal teams.
* Mentor junior engineers, sharing expertise in advanced diagnostics and problem-solving methodologies.
* Stay abreast of industry trends and emerging technologies to ensure best practices are implemented.
Aftersales related support
* Process Dealer parts orders for supply & arrange logistics for global delivery of spare parts
* Warranty claim approval and processing
Innovation and Special Projects
* Support the launch of new electric vehicle models by developing diagnostic tools, workflows, and training materials.
* Drive innovation in diagnostic processes and tools to enhance efficiency and accuracy.
* Contribute to cross-functional projects aimed at improving EV reliability and customer satisfaction.
What You’ll Need
* A degree in Electrical Engineering, Automotive Technology, or related field experience.
* Extensive experience in diagnosing and repairing complex automotive systems, particularly electric vehicles.
* Strong expertise in electrical systems, battery management, high-voltage components, and vehicle networks (CAN, LIN, etc.).
* Proficiency with diagnostic software and tools such as OBD scanners, oscilloscopes, and custom diagnostic interfaces.
* Exceptional problem-solving and analytical skills, with the ability to work under pressure.
* Excellent communication skills, both written and verbal, to interact with technical and non-technical audiences.
* Commitment to continuous improvement and staying updated with the latest automotive technologies.
Desirable Skills
* Familiarity with automotive software development and coding (e.g., Python, MATLAB, C++).
* Experience with CRM systems and data analysis tools.
* Understanding of global automotive standards and regulations related to EVs.
If you are passionate about electric vehicles and possess the technical acumen to tackle complex challenges, we want to hear from you. Join us as we shape the future of sustainable automotive technology.
Why you’ll love it:
* MOKE is all about authenticity, sustainability, and living the dream! We like to think this is as evident in the culture of the business as it is in the brand.
* We are an accomplished team (check us out on LinkedIn) in start-up mode, re-establishing a heritage brand. This is a unique opportunity to join us at a pivotal point as we launch an EV worldwide.
* As a small, fast-growing business, you will work in a collaborative and innovative environment with the opportunity to challenge yourself and advance and shape your career quickly