Job Specification: Business Support Officer
Principal Job Purpose
The Business Support Officer is responsible for delivering high-quality business support services. This role ensures that service standards and customer requirements are consistently met.
Responsible to: Senior Business Support Officer
Responsible for: Carrying out essential business support duties that contribute to the efficient functioning of the department.
Essential Personal Attributes
1. Customer-Focused: Demonstrates a strong commitment to delivering excellent service to all stakeholders.
2. Dynamic and Enthusiastic: Approaches tasks with energy and enthusiasm, contributing positively to an effective business support service.
3. Independent Worker: Able to work autonomously and use initiative to solve problems and handle tasks.
4. Confident and Positive: Maintains a professional, approachable demeanor when interacting with colleagues, customers, and external parties.
Principal Accountabilities
1. Health, Safety, and Welfare Compliance: Ensure adherence to the Authority’s policy on health, safety, and welfare at work.
2. Equality and Diversity Commitment: Follow the principles of the Corporate Equality Policy, ensuring commitment to anti-discriminatory practices.
3. Meeting and Panel Coordination: Organise and attend relevant meetings and panels, ensuring accurate note-taking and detailed minute production, as specified in service requirements.
4. Room Booking and Setup: Coordinate room bookings and set up meeting spaces with the necessary equipment and appropriate layouts.
5. Agenda and Document Preparation: Prepare agendas and gather agenda items for meetings, ensuring distribution to relevant parties before meetings.
6. Action and Minutes Distribution: Distribute actions and meeting minutes to attendees and relevant officers or external professionals.
7. Photocopying and Binding: Handle large-scale photocopying, document collating, and binding tasks.
8. Document Formatting: Format documents such as reports and presentations for self-service purposes.
9. Service Requests and Queries: Address basic service requests and queries from the public, elected members, and external organisations, redirecting as necessary.
10. Customer Interaction: Communicate with service users with tact and diplomacy, ensuring professional interaction at all times.
11. Procurement and Invoicing: Raise orders and process invoices using our clients e-purchasing system.
12. Timesheet Management: Check, amend, and collate staff timesheets for payroll submission.
13. Website and Social Media Updates: Assist in updating website content, handle information received via social media, and support the development of online forms.
14. Sundry Debtor Requests: Administer the process for managing sundry debtor requests.
15. Petty Cash Management: Handle and process petty cash transactions efficiently.
16. Routine Documentation and Correspondence: Type and prepare routine documentation and correspondence that are not part of the self-service model.
17. Document Scanning and Filing: Use the Client's EDM System to scan and file documents, ensuring proper organisation and retrieval.
18. Card Payment Administration: Administer card payments over the phone for members of the public and external organizations.
19. Data Entry and Analysis: Update spreadsheets and databases, providing necessary data analysis for service areas as required.
20. Payroll and Staffing Hours: Collate staffing hours and produce payroll requests.
21. Reception and Visitor Management: Perform reception duties, greeting visitors and ensuring they are directed to the appropriate personnel.
22. Performance Reporting: Contact relevant managers and staff for data required for internal and external performance reports.
23. Data Protection and Confidentiality: Ensure compliance with the Data Protection Act and maintain confidentiality in all aspects of work.
24. Additional Duties: Undertake any other duties that may be required, within the scope of your grade and responsibilities.
This job specification provides a comprehensive outline of the expectations and responsibilities for the Business Support Officer role, detailing the necessary skills and attributes required to perform effectively in this position.
Job Info
Job Title: Business Support Officer
Company: CV-Library
Location: Merthyr Tydfil, Gwent
Posted:
Closes: Jan 5th 2025
Sector: Administration
Contract: Temporary
Hours: Full Time
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