Job Benefits: inside ir35
You’ll be joining an entertainment firm with a unique requirement in order to propel and lead their ITSM team. This is a global ServiceNow environment seeking a modern leader who’s focused on customer experience, and CSI.
You’ll need to have managed globally dispersed internal ITSM teams (10+ FTE) in an environment 2000+ users. ServiceNow is advantageous, and an innovative mindset towards ITSM.
Location: Cambridgeshire (2 days a week)
Rate: £650 per day (inside IR35)
Duration: 6 months minimum.
Key Responsibilities
* Develop and implement the Service Management strategy in alignment with business goals. Lead, mentor, and inspire a team of skilled ITSM professionals, fostering a culture of excellence and continuous improvement.
* Partner with senior leaders and stakeholders to understand and deliver on Service Management needs.
* Drive the implementation and evolution of ITIL best practices and processes.
* Oversee the delivery of high-quality IT services, including Incident, Problem, Change, and Major Incident Management.
* Lead the development of the IT service catalogue, ensuring processes, tools, and technologies are effectively utilised.
* Monitor, measure, and report on Service Management performance, identifying opportunities for improvement.
* Enhance service quality, efficiency, and customer satisfaction through innovative initiatives.
* Develop and implement SLAs and KPIs that align with IT strategy, ensuring compliance with regulations, standards, and policies.
* Proactively manage risks in IT service delivery, implementing robust mitigation strategies.
* Serve as the primary point of contact for Service Management, building strong relationships across the organisation to ensure seamless service delivery.
Key Skills & Competencies
* Proven leader. Builder of impactful, high-performing teams.
* Modern ITSM Leader, focused on customer experience as opposed to simply ‘SLAs’
* Expert in ITIL and service management frameworks.
* Clear communicator. Skilled negotiator. Trusted by stakeholders.
* Sharp problem-solver with a drive for continuous improvement.
* Builds and sustains trusted relationships inside and out.
Sound like you? Please do apply for a call to discuss.
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