At SI Group, we aspire for all employees to live and work to their full potential. We foster a unique environment where each employee is empowered to create value for our business with a commitment to safety and compliance. We promote personal and professional success that aligns with productivity and extraordinary results. Become a Catalyst for Change and help ignite impossible.
The Role:
As an IT Support Engineer reporting to the Regional IT Support Leader, you will provide Tier I & II customer service and technical support to local, global, and remote end-users. Implement, upgrade, or troubleshoot all related hardware, software, & networking systems. You will resolve requests and issues promptly documenting via ITSM ticketing system, escalating. You will participate in and complete assigned projects, either independently or as part of a team.
How You Will Make an Impact:
* Evaluate, troubleshoot and resolve request and incident tickets, escalate tickets, documenting in ITSM system
* Install, upgrade, support and troubleshoot Windows 10, Microsoft Office/365, and all other authorized desktop applications
* Install, upgrade, support and troubleshoot computer hardware, printers, and all other authorized peripheral equipment
* Use diagnostic tools to troubleshoot client related networking issues or provide improvements
* Handle all Move/Add/Change for user and computer accounts in Active Directory, provisioning access to required electronic resources
* Update IT Hardware and Software Asset Inventory in the ITSM system
* Provide or recommend computer related training, including FAQ's, knowledge base contributions, and job aids
* Manage administration of assigned software platform(s) to ensure service availability and required performance
Creating Extraordinary Starts With:
* BSc or equivalent experience
* 2+ years previous IT administrator level work experience with all Functional Competency Requirements
* Information Technology Infrastructure Library (ITIL) familiarity
* Information Technology Service Management (ITSM) Tools experience for ticket management
* Install, support, & troubleshooting experience with Microsoft Operating Systems, Office platform, and related Windows environment applications
What We Value:
We strive for all employees to nurture physical, mental and emotional health both personally and professionally. Our commitment to health and wellness centres around prevention, early detection and embracing a healthy lifestyle. Some offerings may vary by role or country, but may include:
* Physical Health benefits including healthcare packages and vision care subsidies.
* Financial Wellness opportunities including life assurance and enhanced employer pension contributions.
* Wellbeing benefits including additional holiday entitlement, flexible and hybrid working opportunities, access to mental health support, various optional social activities, and fruit available on site.
* Progression opportunities including access to learning and development programmes that will empower you to grow both personally and professionally.
Belonging at SI Group:
At SI Group, we strive for all employees to perform to their fullest potential. We create an environment where diversity is embraced, voices are heard, boundaries are pushed, and value is created.
We celebrate diversity, equity, and inclusion as a driving force toward making the impossible possible, and we’re committed to ensuring all employees embrace it.
Data Privacy:
We are committed to protecting your personal data. The information you provide will be used solely for recruitment purposes and processed in accordance with our Privacy Policy and local regulations. By submitting your application, you consent to our processing of your personal data.
Note for Recruitment Agencies: We handle job openings internally and prioritise direct hiring and referrals for efficiency. If necessary, we work with agencies from our Preferred Supplier List (PSL). We will not consider speculative CVs from agencies not on our PSL, and no introduction fee will be applicable.
Salary is based on experience and inclusive of prepaid overtime and disturbance allowance.
Job Type: Permanent
Pay: Up to £37,500.00 per year
Additional pay:
* Bonus scheme
Benefits:
* Company pension
* Life insurance
* On-site parking
* Private medical insurance
Schedule:
* Monday to Friday
Work Location: In person
Reference ID: SGJRSS
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