IT Support Engineer – Service Desk - Working on a Client Site in central London
Salary: Up to £45k
Location: Hybrid 3/4 days a week in office
My client, an award-winning IT MSP located in the heart of London is seeking a skilled 2nd Line Support Engineer to join their dynamic team. This role offers the opportunity to support some of London’s top financial clients and potentially step into a leadership position over time.
Experience Required:
* Proven track record of delivering high-quality on-site support.
* Expertise in managing and administering cloud-based solutions, particularly Microsoft Azure and Office 365.
* Strong technical proficiency with Microsoft technologies, including Office 365, EMS, SharePoint, Active Directory, and Windows Server/Desktop.
* Extensive experience supporting senior executive-level end-users.
* Previous experience in the financial sector, with knowledge of platforms like Bloomberg, OMS, and PMS (preferred).
* At least 5+ years in a similar technical support role.
Key Responsibilities:
* Address ongoing incidents and conduct both scheduled and emergency activities on client sites.
* Oversee the lifecycle management of service events from end-users.
* Provide remote and on-site support, troubleshooting technical issues related to equipment and systems.
* Assist with the setup of equipment for new hires and manage the process for staff departures.
* Conduct research to identify problems and develop appropriate technical solutions.
* Ensure technical support is provided within agreed Service Level Agreements (SLAs).
* Keep end-users updated on the progress of incidents and service requests, ensuring effective communication.
* Maintain end-user services and provide support for specialized IT equipment.
* Quickly restore normal service operations to minimize business disruptions.
* Participate in projects aimed at supporting business changes and improvements.
* Manage incident, problem, change, and configuration processes, with a focus on continual service improvement.
* Develop and maintain comprehensive technical documentation for client sites.
* Promote cyber awareness within the client community to safeguard assets and data.
Technical Skills:
* Windows 10
* Office 365
* Microsoft Office
* Intune/Conditional Access, MFA
* Active Directory
* Microsoft Server/Exchange OS
* Microsoft Azure
* Mimecast
* Palo Alto Networks
* Telephony
* Antivirus
Don’t miss out on this amazing opportunity – apply now with your most up to date CV!