Job summary Our friendly and busy Medicines Team at North West Ambulance Service are seeking an organised and motivated individual to provide business administration and support the day to day supervision of the service. You will have: o Positivity and the desire to strive for a high standard of service deliveryo Fluent use of Microsoft 365 including Excel, PowerPoint, Word, Outlook, Publisher, Teams, SharePoint, etco Excellent communication skills both written and verbalo Be well organisedo Planning and prioritising skills in a busy environment and be able to reorganise work in view of conflicting and changing prioritieso The ability to supervise staff helping them to problem solve to ensure medicines are where they need to be when they are neededo Pharmacy based experience and/or qualifications are desired but full training will be provided in the operations of the Medicines Supply Hub to build upon existing skills, qualifications and experience Main duties of the job Your main duties would be: o Supporting the Medicines Team's projects by organising workloads and maintaining tasks, actions and risks associated with projects.o Supporting the Medicines Team with all aspects of business administration, including taking minutes, organising agendas, calendar management, organising personnel records, etco Administrative support for digital systems in use within the Medicines Teamo Data inputting and extraction, data organisation for analysis, typing, document formatting, creating reports.o Controlled drugs stock management including the checking of supplied orders before distributiono Supervisor responsibilities for the Medicines Supply Hub and its team of Medicines Supply Assistants as part of a rota (approximately two days a week plus cover for leave)o Support the day-to-day management of medicine supply activity About us North West Ambulance Service NHS Trust provides 24 hour, 365 days a year accident and emergency services to those in need of emergency medical treatment and transport. Our highly skilled staff provide life-saving care to patients in the community and take people to hospital or a place of care if needed.We also provide non-emergency patient transport services for those patients who require non-emergency transport to and from hospital and who are unable to travel unaided because of their medical condition or clinical need. Alongside the other emergency services, we also work to ensure the safety of the public and treatment of patients in the event of a major incident. We also deliver the NHS 111 service in the North West. NHS 111 replaced NHS Direct in 2013. This service was introduced to make it easier for people to access local NHS healthcare services in England. It provides non-emergency medical help fast, and is available 24 hours a day, 365 days a year. Date posted 17 February 2025 Pay scheme Agenda for change Band Band 4 Salary £26,530 to £29,114 a year per annum Contract Permanent Working pattern Full-time Reference number 242-4584 Job locations 30 Medicines Supply Hub Preston PR2 5LX Job description Job responsibilities The role will be based in the office at the Medicines Supply Hub in Ribbleton, Preston. Working hours will be Monday to Friday 8am to 4pm. Due to the supervisory element of the role the location, days and hours are fixed to fit in line with current rota requirements. The ability to work flexibly in times of peak demand is required to support the critical nature of the service provided. Please ensure you have read the full Job Description and Person Specification before applying for this role. Job description Job responsibilities The role will be based in the office at the Medicines Supply Hub in Ribbleton, Preston. Working hours will be Monday to Friday 8am to 4pm. Due to the supervisory element of the role the location, days and hours are fixed to fit in line with current rota requirements. The ability to work flexibly in times of peak demand is required to support the critical nature of the service provided. Please ensure you have read the full Job Description and Person Specification before applying for this role. Person Specification Skills Essential Computer literacy with competency using the full Microsoft Office package and standard keyboard skills. Effective verbal communication skills, displaying tact when dealing with sensitive issues and showing the ability to influence Good written communication skills Good presentation skills: capable of constructing and delivering clear information/ instructions to staff and service users Able to check documents, write reports and analyse information Ability to multitask, switching between a range of activities Demonstrates initiative and able to work without close supervision Attention to detail to ensure accuracy Able to work well under pressure and meet deadlines Strong team player with the ability to work effectively as part of a wider team Flexible, adaptable and highly motivated Strong organisational skills and ability to prioritise work and manage stakeholder expectations. Ability to work at pace in a busy working environment. Provides a high standard of customer service to all internal and external stakeholders. Able to lift heavy objects (max 10kg) for short periods of time Qualifications Essential Knowledge of administration procedures (including IT systems and project management) through formal training or experience to diploma level or equivalen NVQ Level 2 Pharmacy Service Skills or equivalent or able to complete within 6 months of starting GCSE grade 3-9 (above grade D) in English Literature or Language and in Mathematics or equivalent qualifications. A Qualification or significant experience in Microsoft office programs including Microsoft Outlook, Word, PowerPoint, Teams, Excel and SharePoint Experience Essential Significant secretarial /administrative experience. Substantial administrative support experience within a complex organisation. Significant experience of initiating and maintaining office systems (e.g. filing systems) Significant experience in the facilitation of large and small scale projects. Experience supporting the preparation of complex data based reports Experience in supervising projects or supervising staff. Experience in training staff Experience of data input including ability to input large volumes of data with speed and accuracy Experience of data extraction and accurate insertion into complex spread sheets / databases Values and behaviours Essential Working together - demonstrate collaborative and inclusive working and challenge behaviour that is not inclusive or acceptable Being at our best - professional and adaptable and takes pride in work Making a difference - act with compassion, kindness and integrity towards everyone Project a professional image Hardworking Trustworthy Other Essential Driving licence and use of own car to support travel to other NWAS sites for meetings and training purposes Satisfactory Enhanced DBS Good attendance record Person Specification Skills Essential Computer literacy with competency using the full Microsoft Office package and standard keyboard skills. Effective verbal communication skills, displaying tact when dealing with sensitive issues and showing the ability to influence Good written communication skills Good presentation skills: capable of constructing and delivering clear information/ instructions to staff and service users Able to check documents, write reports and analyse information Ability to multitask, switching between a range of activities Demonstrates initiative and able to work without close supervision Attention to detail to ensure accuracy Able to work well under pressure and meet deadlines Strong team player with the ability to work effectively as part of a wider team Flexible, adaptable and highly motivated Strong organisational skills and ability to prioritise work and manage stakeholder expectations. Ability to work at pace in a busy working environment. Provides a high standard of customer service to all internal and external stakeholders. Able to lift heavy objects (max 10kg) for short periods of time Qualifications Essential Knowledge of administration procedures (including IT systems and project management) through formal training or experience to diploma level or equivalen NVQ Level 2 Pharmacy Service Skills or equivalent or able to complete within 6 months of starting GCSE grade 3-9 (above grade D) in English Literature or Language and in Mathematics or equivalent qualifications. A Qualification or significant experience in Microsoft office programs including Microsoft Outlook, Word, PowerPoint, Teams, Excel and SharePoint Experience Essential Significant secretarial /administrative experience. Substantial administrative support experience within a complex organisation. Significant experience of initiating and maintaining office systems (e.g. filing systems) Significant experience in the facilitation of large and small scale projects. Experience supporting the preparation of complex data based reports Experience in supervising projects or supervising staff. Experience in training staff Experience of data input including ability to input large volumes of data with speed and accuracy Experience of data extraction and accurate insertion into complex spread sheets / databases Values and behaviours Essential Working together - demonstrate collaborative and inclusive working and challenge behaviour that is not inclusive or acceptable Being at our best - professional and adaptable and takes pride in work Making a difference - act with compassion, kindness and integrity towards everyone Project a professional image Hardworking Trustworthy Other Essential Driving licence and use of own car to support travel to other NWAS sites for meetings and training purposes Satisfactory Enhanced DBS Good attendance record Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name North West Ambulance Service NHS Trust Address 30 Medicines Supply Hub Preston PR2 5LX Employer's website https://www.nwas.nhs.uk/ (Opens in a new tab)