This is a pilot project that has been funded for 12 months. There are two roles available. SAVS supports, promotes and represents the Voluntary, Community, Faith and Social Enterprise (VCFSE) sector in Southend. This post is part of a partnership model between the voluntary, community, faith and social enterprise sector (VCFSE) and Southend City Council (SCC). The purpose of this post is to provide knowledge and resources to the Connected Southend Team and support residents with up-to-date information, advice and direct signposting at the first point of contact. To provide a quicker more informed response from the service for advice, info and signposting. Principal duties: To deal with a range of enquiries, processes and procedures by various channels from both external and internal customers contacting the adult social care contact centre To take direct calls or follow up on more complex advice and signposting in a call-back style Support quicker resolution to requests for guidance and to improve people’s personal situations. Ensure that all individuals who pass through the service are accurately recorded, following up to ensure that they have received good support and completing monitoring as required to demonstrate the service's outcomes. Communicate effectively and efficiently with colleagues, management and internal departments Hours: 37 hours per week (Mon – Fri) Salary: £26,000 per annum Additional benefits: Parking pass, training opportunities and employee assistance programme Upon completion of probation: Birthday leave & Wellbeing day The successful candidate will have direct experience working with various agencies, including voluntary and community groups to maintain a complex network of contacts. A full application pack can be downloaded here. To apply for this role, please use our online Job Application Form. Please note we do not accept CVs. Closing date for applications: 7am Monday 20 January 2025 Interview date: Monday 27 January 2025 This role is subject to a standard DBS check. If you are not contacted for an interview, then unfortunately your application has been unsuccessful.