Intensive Housing Management Night Worker
Salary: £26,807.28 - £32,450.88
Contract type: Permanent, full time (42 hours per week)
Location: Matilda House, 2A Rymers Lane, Oxford, OX4 3SE
Role Overview
This is an exciting opportunity to join our Care and Support Team within a supported housing setting. Covering the night shift, you'll be working alongside one other Intensive Housing Management Night Worker to manage the health and safety of the building and to safeguard the clients that live here by answering clients' enquiries and providing reactive support to those that are in crisis in the absence of the main support team.
Key Responsibilities
1. Ensure that Health & Safety checks are carried out by the team in accordance with A2Dominion's policies and procedures and that voids are kept to a minimum.
2. Ensure safeguarding policies are followed.
3. Reception duties including answering the telephone, coordinating transport when necessary, updating the appointment book, and signing in and out visitors and keys.
4. Process voids and report/follow up repairs.
5. Engage with external partners to ensure the best outcome for our residents.
6. Ensure reporting documents are being completed.
7. Work closely with the support team and housing officer to address any breaches of a client's license with the aim of preventing client evictions and focusing on tenancy sustainment.
8. Report to the Senior Intensive Housing Management Worker (IHMW) to highlight any concerns regarding the running of the building that compromises the safety of the building, staff, and the residents that live within it.
9. Providing emotional support in a sensitive and empathetic manner, offering guidance in accordance with procedures and the boundaries of the job role.
More about you
You won't necessarily have experience in this sector, as we recognise that transferable skills and experience are just as valuable.
We are specifically looking for candidates with the right skills and attitudes, who will demonstrate and promote our values of caring by nature, working better together, and thinking for tomorrow.
* Basic MS Office skills and willingness to learn new systems.
* Strong organisational and multi-tasking skills with the ability to prioritise tasks effectively.
* Excellent communication and interpersonal skills with the ability to remain calm under pressure.
* Ability to work independently and as part of a team, showing initiative and problem-solving capabilities.
* Experience in homelessness and/or substance misuse and/or mental health is preferred but not necessary.
* Able to remain calm and professional in challenging situations to reduce conflict.
About A2Dominion
We are a UK housing association committed to a new vision - providing homes people love to live in.
With over 38,000 homes in management across London and southern England, we provide a wide range of homes for social, affordable, and private rent, specialist services, as well as homes for sale and shared ownership.
Our 70,000+ customers come from a diverse range of backgrounds with varying levels of income. We're here to provide them all with homes that are safe, high-quality, and sustainable.
And with social housing roots going back eight decades, we continue to ensure that every penny of profit is reinvested into our charitable social purpose - delivering more homes and better services for customers.
Choosing us is easy
As an employee of A2Dominion, we want you to feel rewarded and have a choice of flexible benefits, salary exchange benefits, and rewards and discounts that work for you, wherever you are in your life.
We offer a wide range of staff benefits for this role, including:
* 25 days' holiday (Plus Bank Holidays) increasing up to 28 days with 3 years of service.
* Up to 8% contributory pension.
* Flexible working.
* Investment in your learning and development.
In addition, all permanent and fixed-term employees receive a generous annual allowance of up to £300 to use towards health and lifestyle benefits for both you and your family.
We also operate a Cycle to Work Scheme whereby employees have access to cycling equipment throughout the year and can pay via monthly salary deductions.
If you require a reasonable adjustment during the recruitment process, please contact our Talent Team to request: resourcing@a2dominion.co.uk
A2Dominion Group is a Disability Confident Employer which means that we are committed to employing disabled people and will: actively look to attract and recruit disabled people, provide a fully inclusive and accessible recruitment process, offer an interview to disabled applicants who meet the minimum criteria for the job, be flexible with assessing people so disabled applicants have the best opportunity to demonstrate that they can do the job, and make reasonable adjustments as required.
At A2Dominion Group, we recognise the positive value of diversity, promote equality and inclusivity in our hiring processes. We always aim to recruit the person who is most suited to the job and welcome applications from people of all backgrounds - men and women, people of all ages, sexual orientations, nationalities, religions, and beliefs.
Meeting the role requirements
We recognise that some females will only apply for a role if they meet 100% of role requirements. If this sounds like you, we'd still encourage you to apply and also to arrange a call with one of our recruitment team to discuss your application further at recruitment@a2dominion.co.uk
A2Dominion are proud to be a family-friendly employer
Everyone is welcome at A2Dominion Group. We know that equality, diversity, and inclusivity make us better. We embrace the unique contributions of our people and seek to create a workplace where everyone feels like they belong. Find out why our people love working with us.
Join us at A2Dominion, where your expertise will be integral to our recovery journey, creating lasting positive changes in the lives of our customers. If you possess the right motivation and drive to contribute to our recovery and change initiatives, we invite you to apply and be a crucial part of our team.
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