Description Join Our Team as a Guest Experience Expert At Sheraton Heathrow Hotel, we believe that hospitality is more than just check-ins and check-outs. It’s about creating unforgettable moments for our guests. As a Guest Experience Expert, you’ll play a key role in making every stay special by providing warm, personalized service and sharing your knowledge of the local area. What You’ll Do: ✔ Welcome and assist guests throughout their stay, ensuring a seamless experience. ✔ Handle check-ins, check-outs, and operational tasks with efficiency and care. ✔ Respond to guest requests with enthusiasm and a problem-solving mindset. ✔ Share local insights and recommendations to enhance the guest experience. ✔ Maintain a professional appearance and uphold company standards. What We Look For: A positive, can-do attitude and passion for hospitality. Ability to stay active—standing, walking, and handling light lifting (up to 10 lbs). Strong attention to detail and commitment to guest satisfaction. Willingness to adapt and take on various responsibilities as needed. What You Need: High school diploma or G.E.D. equivalent (preferred). No prior experience required—we’ll provide the training No supervisory experience needed. Join us and be part of a team that turns ordinary stays into extraordinary experiences. Apply today Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.