What do you need to be a Nights Receptionist? Well, your main duties and responsibilities will be taking care of our guests throughout the night, responding to any queries or requests and making sure any late arrivals are met with a warm welcome. You will also be responsible to do ad-hoc tasks throughout the night such as cleaning or preparing reports to ensure the safety of our guests and employees. This role is varied and you may be completing different tasks depending on the need of the Hotel! So, we are looking for someone who has…
* Experience working as a Nights Receptionist, Concierge or Guest Services Agent at a Hotel is beneficial
* Confidence working on Hotel systems, experience working with Opera specifically is a big plus
* Drive to produce results, we work together within the Kimpton family to continue to provide our guests with extremely personal experiences and human connection.
* A warm and authentic personality, with a can-do attitude and commitment to service.
* Overall, you will be willing to work within our team to embrace our service and delight our guests!
Kimpton Charlotte Square Hotel brings together traditional Edinburgh architecture with an exciting and fresh indoor feel, offering our guests a modern luxurious stay. Welcoming locals to relax in our Garden area (a must visit), experiencing mouth-watering food in BABA restaurant, or guests from far and wide being pampered in our state-of-the-art Spa - we cover it all!
As a Nights Receptionist, we will support you to:
* Be yourself - bringing the real you to work, with your unique personality we want you to be who you are!
* Lead yourself - we trust you to make decisions and exert your creativity in order to provide our guests with heartfelt human connections, we trust you to do right!
* Make it count - you matter, and we will provide you with all the tools you need in order to create ridiculously personalised experiences for our guests every day!
Financial security - £13.00 per hour (£27,040.00 per annum FTE), guaranteed hours, paid overtime, a free meal on shift, paid holidays, subsidised unsocial hour travel support and enhanced sick pay! Plus Tronc paid monthly if in eligible role.
* Growth and development - extensive training, opportunities for career progression across the world, plus 2 paid days volunteering per year with a cause of your choice.
* Colleague perks - worldwide discounted room rates and discounted F&B whilst on employee rate (IHG has over 6,000 hotels and growing), plus generous friends and family rate. Discounts through our portal on your supermarket shop, experiences and loads of retailers on our perks portal.
* Wellbeing - generous maternity/paternity pay, employee assistance programme available 24/7 and access to mental health first-aiders
* Hotel specific benefits - complimentary stay for you+1 in our Hotel upon successful completion of probation, generous discounts across our F&B outlets at Kimpton Charlotte Square and InterContinental Edinburgh The George Hotel plus Spa and gym discounts at our Kimpton property.