We are Radius - a leader in sustainable mobility, connectivity, and technology solutions. Our mission is to help our customers navigate through the energy transition and take advantage of the rapid technological fleet and connectivity evolutions that are taking place in their businesses.
Radius was born on the 8th of January 1990 as a fuel card business called UK Fuels, located above a hair dressing salon in the village of Holmes Chapel about 25 miles south of Manchester.
Forward the clock to the present day, Radius now has six integrated business units that operate across 19 countries globally with nearly 3000 employees!
Job Description
Job Purpose
The role of Customer Relationship Specialist is really important to us. You will be responsible for assisting and retaining current, UK Fuels clients and looking to provide solutions for their needs.
We would love to welcome you to our Crewe Eurocard office, working hours of Monday-Friday 8:30am – 5:00pm.
Your responsibilities day to day will be…
* Making a high number of outbound telephone calls, looking to retain and service our customers.
* Maintaining a positive relationship between Radius and our customers
* Answer questions about products or Radius as business
* Drive retention, taking on feedback and putting it in to practice.
* Offering services based on customer requirements.
* Driving sales and upsell on Radius products and services.
What do we expect of you?
* Fuel account knowledge/experience in the industry is preferred.
* Good communication skills and telephone manner
* Driven approach to meet and exceed expectations of customers.
* Basic understanding of Microsoft office programmes e.g. Excel
What can we offer you?
With a generous incentive and benefit structure, it’s a great time to join Radius:
* Well appointed, modern office with free gym on site, cafe, and break out rooms with Playstation 4 hub, table tennis and pool tables
* Excellent training and coaching in a friendly and supportive team working environment
* Fantastic opportunities for ongoing development and progression
* Access to a free online physical and mental health platform
* 25 holiday days per year, plus bank holidays
* A friendly culture that mirrors our proposition to our customers.
* A fast-growing organisation that defines itself as being agile and innovative
* A drive for continuous improvement, which you will be empowered to get behind from day one.
* A commitment to building a working environment that values inclusivity, innovation, agility, and drive.
* And of course, you will be compensated competitively along with bonus potential and a good range of core benefits.
If you’re interested but not sure if you have all the criteria listed... have a chat with us. We are open to applications from varied backgrounds.
Radius is an equal opportunities employer. We are committed to welcome people regardless of age, disability, gender identity, race, faith or belief, sexual orientation or socioeconomic background.
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