Telesales Executive – Post-Sales Customer Service Company: Yorkshire Dental Suite / Smile White Location: LS12, Leeds, West Yorkshire Salary: £30,000 (depending on experience) Commission About Us: Yorkshire Dental Suite / Smile White is a leading provider of dental care and cosmetic dental solutions. We pride ourselves on delivering outstanding customer experiences and high-quality treatments. We are looking for a motivated Telesales Executive to join our dynamic team, focusing on post-sales customer service and retention. Role Overview: As a Telesales Executive, you will be responsible for engaging with clients post-sale to ensure satisfaction with their purchases, addressing any concerns, and maximising the lifetime value of our customers. Your role will involve managing follow-up calls, promoting additional services, and providing exceptional support to maintain a high standard of customer experience. Key Responsibilities: Post-Sale Follow-Up: Contact clients after their purchase to confirm satisfaction, resolve any issues, and gather feedback. Customer Retention: Build strong relationships with clients to encourage repeat business and loyalty to our services. Upselling and Cross-Selling: Promote additional dental services or cosmetic treatments where relevant, helping clients explore further benefits. Issue Resolution: Address customer complaints or concerns in a professional and efficient manner, liaising with other departments as necessary to ensure resolutions. Appointment Scheduling: Assist clients with booking follow-up treatments, consultations, or maintenance visits. CRM Management: Maintain accurate and up-to-date records in the customer relationship management system to track interactions, feedback, and any outstanding issues. Performance Targets: Work towards individual and team sales targets, including retention rates and upselling goals. Key Requirements: Experience: Previous telesales or customer service experience, preferably in a healthcare, dental, or cosmetic sales environment. Communication Skills: Excellent verbal communication skills with a friendly, confident, and professional phone manner. Sales Skills: Ability to identify opportunities for upselling and cross-selling services. Customer-Centric: A genuine interest in providing exceptional customer service and addressing clients’ needs. Organisation: Strong time-management and organizational skills, with attention to detail. IT Skills: Proficient in using CRM systems, Microsoft Office Suite, and other relevant software. Desirable Skills: Knowledge of the dental or cosmetic industry. Experience in customer retention and post-sales follow-up. Familiarity with appointment scheduling software. Benefits: Competitive salary with commission opportunities. Training and development programs. Discounts on dental treatments. Supportive and collaborative team environment. How to Apply: To apply, please submit your CV and a brief cover letter outlining your relevant experience and why you are interested in this role.